Quality | Innovative | Training

Talking Life has one of the most comprehensive portfolios of Health Care training in the U.K. We have specialist teams able to deliver everything from refresher & update training for staff, including General Practice Staff. We have a range of clinical courses suitable for Nurses and Doctors working across the sectors, including Anaphylaxis, Asthma, Arthritis, and Epilepsy, as well as Diabetes Awareness, First Aid accredited courses and Tissue Viability. We are able to provide short protected learning time sessions for GP Practice Staff.

Talking Life trainers bring a wealth of experience, both as practitioners and as teachers to the training they deliver to clients in Health Care. We have included many of the more popular and important courses here; however, if there is a topic missing from this extensive list, please feel free to contact us by phone, email or via our website and we would be happy to discuss your requirements with you.

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Our Healthcare Courses

LGBT+ Awareness in Healthcare

By completing this course it will enable you to support any LGBTQ+ individual within your services more effectively. We'll explore the concepts of Sex, Gender and Attraction and why these are essential in understanding the experiences of the LGBTQ+ communities. This course will cover the different areas of LGBTQ+, its history and discrimination as well as talking about stereotyping and heterosexual normality. During the session, you will be given a safe space to ask those questions that you may not want to ask in fear of getting it wrong or offending someone. The course also covers person-centred care planning and how to ensure that LGBTQ+ individuals are supported effectively

D/deaf Awareness and a brief introduction to British Sign Language

In the UK one in six people have some level of hearing loss. This means that you are likely to meet people who are D/deaf on a daily basis. This course is aimed at individuals and organisations who want to develop their understanding of D/deaf awareness, gain skills to improve their communication and improve their organisation’s accessibility.

Lunchtime Learning – Sepsis Awareness

The aim of this course is to understand what sepsis is, recognise early warning signs of sepsis developing and know what to do promptly. To understand how to prevent localised infections developing into systemic life-threatening sepsis. Sepsis affects 245,000 people in the UK every year, 20% of whom will die as a result of sepsis. Sepsis kills more people every year than breast cancer, bowel cancer and prostate cancer combined, yet many people do not know how to recognise early signs of it or what to do when it is spotted. This short course will empower anyone who works with children or adults to better understand sepsis and explain how they could to save a life by acting quickly.

Intersectionality Awareness

In this session we will be exploring what intersectionality is, some of the key concepts and principles and what we can do to take an intersectional approach when working with people

Acquired Brain Injury

The aim of the course is to gain knowledge to support people who have an Acquired Brain Injury. It covers both the impact on the individual who has the Acquired Brain Injury and their carers. This course provides the learners with the knowledge to understand the different types of Acquired Brain Injury and the causes as well as looking into some of the conditions associated with ABI such as dysphasia and dysarthria. The learners will also explore the impact of challenging behaviour and know what to do to avoid confrontation with someone who is emotionally agitated.

Introduction to Cognitive Behavioural Therapy

Over the last 20 years Cognitive Behavioural Therapy has become one of the leading therapeutic interventions in the treatment of psychological conditions, which may lead to increasingly problematic physical health conditions, such as obesity and related conditions. The main aim of this course is to provide an introduction to the principles and practice of CBT for those wishing to familiarise themselves with this intervention and who may aim to use aspects of it within their daily practice. As such it does not assume knowledge of CBT by participants, however it will be assumed that participants are willing to try some of the techniques discussed, in their daily practice.

Disengagement Training

This session is aimed at individuals who work with, support or care for children, young people or adults and provides practical techniques to release and re-direct situations whereby we are grabbed or held.

Safeguarding Disabled Children

This one-day introductory programme of Social Care training Safeguarding Disabled Children aims to explore good practice in the protection of disabled children from abuse, and promote effective working together for all those concerned for their safety and welfare.

Court Skills and Expert Witness

The course, aimed at the Expert Witness, explains the English legal system and how courts deal with cases. The course addresses some commonly held myths about the system. Detailed guidance is given as to the writing and presentation of reports and witness statements, together with a step by step explanation of the process of giving evidence in court. There is extensive analysis of cross examination techniques. The course is conducted in an accessible, informal manner with an emphasis upon delegate participation and interaction throughout. Delegates on the 2-day course participate in practical exercises in a courtroom scenario which are designed not to be intimidating or unrealistic roleplay.

Application and Interview

The aim of this workshop is to prepare staff for applying for jobs by supporting them in completing application forms (which may be external) and giving hints and tips to help with interviews including using the STAR technique.

Ethical Training for Admin Staff

For those working in health care to understand, in simple terms, what ethics are, why they’re important and what they mean to the health care working environment. The course will encourage participants to think more about everyday situations in their work and home lives, and develop an ethical viewpoint and behaviours

Down Syndrome Awareness

Down Syndrome is a chromosomal disorder, affecting around 1 in every 1000 babies born in the U.K. In total about 60,000 people are known to be affected by it and this course is designed for individuals who want to ensure best practice in the care, assessment and support of individuals with Down Syndrome, particularly those who support adults with learning difficulties.

Medical Terminology

Working in a medical environment but not having medical knowledge can be an issue for many people working in health care. This interesting and easily understood course is designed to give learners the basics of medical terminology, definitions of medical words and an understanding of some of the medical topics which will commonly arise in a health care environment.

Medical Terminology for Non Clinical Staff

Working in a medical environment but not having medical knowledge can be an issue for many people working in health care. This interesting and easily understood course is designed to give learners the basics of medical terminology, definitions of medical words and an understanding of some of the medical topics which will commonly arise in a health care environment.

Multi Skilling the Team

Whilst working in Teams, It is crucial that all team members have a breadth of skills which enable both roles to be covered in times of absence and for promotion opportunities when vacancies arise (succession planning).

Time and Workload Management

These days everyone is pulled in many directions and there never seems to be enough time in the day. We cannot create time. This course has been designed to help you identify how use your time during the day and look for ways to spend your time effectively. This session is to help you effectively plan your day and workload

Chairing Sensitive Meetings

This course supports members of staff who chair a variety of different types of meetings which all have the same theme in common, they are all sensitive meetings e.g. Adult & Child Protection Meetings, Safeguarding Meetings, HR Meetings, Disciplinary Meetings, Restructuring Consultation etc.

Patient Engagement

Engaging with patients on a more personal and proactive level, and supporting them to help manage their own care, can have a dramatic effect on the experience of patients and the satisfaction of the entire practice team.

Apprentice Training

A course for delegates to build their Mentoring skills, learn new skills and create new behaviours to support apprentices and teams with personal career progression. Understand how to develop personal competencies and how not to develop unhealthy dependencies for the effective mentoring relationship. Develop objective measures to track effectiveness, develop awareness and responsibility in the coachee and boost morale and transform toxic attitudes into positive attitudes.

Embracing Change

A course for participants to understand the change process as well as the pace of change and how we can control our journey positively. Also to become resilient and maintain a positive mindset throughout the whole process; to embrace and take an active part in the process every time. The course will enable participants to build the skills and confidence to enable them to self navigate through the change journey understanding how much control they have. They will develop resilience to positively embrace change and motivate themselves throughout and beyond.

Motivational Interviewing and Solution Focused Interventions

Due to the increase in the popularity of Motivational Interviewing (MI) and Solution Focussed therapy as interventions both in addictions and general health and social care practice, this Motivational interviewing training course will give practitioners the skills to engage with their clients using motivational interviewing techniques in conjunction with Solution Focussed Therapy, thereby facilitating client-led, sustainable behaviour change.

HR Core Skills

This collection of core skills courses covers 4 essential HR topics relevant to Managers who are in a first line supervisory role. It will equip them with the knowledge and practical skills to manage the following HR areas: 1. Disciplinary & Grievance 2. Absence Management 3. Performance Management 4. Recruitment & Selection

The Mindful Manager in Times of Crisis

This course helps participants understand how and why we think, feel and react to stress and to understand and practice mindful responses to stress. Mindfulness will help develop present moment awareness to see life differently, change unhelpful patterns and experience more choice. It will inject moments of stillness into times of disorder, panic, crisis. The course will enable participants to apply Mindfulness personally and professionally to reduce stress in everyday lives. The interactive session enables managers to look at difficult times and challenges, some of which we have no experience of and be able to mindfully choose and action effective plans for self and others.

Bias Training

Bias is something that affects everyone, and shapes our experience of both the world and the people around us. Making a positive change starts with an acknowledgement that it does exist and the potential business impact of not taking action to rectify it. During this Bias Training session we will explore how both conscious and unconscious bias’ can affect our decisions regarding recruitment, selection, leadership, motivation and more.

Practicing with Professional Authority

In a relaxed and informal atmosphere, participants will explore the makings of professional authority and how to respectfully demonstrate it in day to day practice. It will consider the essence of professionalism and reflective practice in continuing professional development in health, social care and social work settings. It will also consider the contribution it makes to strengths based working and outcomes for customers and effective, evidence based decision making as well as its role in the resilience and efficacy of workers in a whole systems approach. It will examine confidence in decision making and respectful assertiveness, including saying no and using emotional intelligence to address the potential for conflict

Covid-19 Related Infection Control

In order to encourage and reassure front-facing health & social care staff in their return to work during Covid-19, this 2 hour on-line course, using Zoom (or similar) aims to give individuals a basic understanding of infection prevention and control in practice and a greater understanding of current infections, risk and prevention of communicable diseases and in particular Covid-19.

Facilitation Skills

This training will provide delegates with all the tools that make a facilitator a ‘good facilitator’ as opposed to a ‘dictator’ by help to keep opinions and emotions at bay.

Working with Distressed & Difficult Clients

This course will look at working with distressed and difficult clients by developing awareness of the issues involved when sharing information in a highly emotive and challenging setting. Delegates will develop an understanding of the impact, on both the giver and receiver, of support and information and explore tried and tested ways of communicating with distressed people and identify the most appropriate strategies.

Schizophrenia

Through this course, participants will develop an awareness of Schizophrenia how best to support an individual who may be suffering with it.

Bereavement & Loss

The key aim of the bereavement training is to increase knowledge or care after death procedures, grief and bereavement (including suicide), develop an understanding in order to build confidence and enhance skills needed to work sensitively and empathically with families, carer’s and others who experience loss and grief.

Customer Care

This course is intended for anyone who deals with customers, whether face-to-face or on the telephone. Customer service is one of the most important aspects of any organisation, it’s not just a question of reacting to your customer’s needs it’s about anticipating those needs in advance of their arrival. We will also be looking at situations when a customer’s expectations are not met and the potential for conflict arises.

Time Management

This course will show participants how to better prioritise their work, create detailed time planners, overcome procrastination and take control

Depression in Older People

Depression is not a natural process of ageing. Approximately 2-4% of the population over 65 years suffer from major depression, which reinforces that the majority do not. However, those that are depressed in this age group are often under-recognised and under-treated, especially those in residential care homes. This course focuses on recognising and managing depression in this age group which can lead to a better quality of life for both patients and carers

Diabetes Awareness

Diabetes is a chronic condition associated with abnormally high levels of sugar (glucose) in the blood. Absence or insufficient production of insulin, or an inability of the body to properly use insulin causes diabetes. This diabetes awareness training course aims to develop knowledge of causes, signs and symptoms of diabetes, how to prevent them, as well as to understand how diabetes impacts a persons daily life and emotional wellbeing.

Cognitive Behavioural Therapy CBT

Cognitive Behavioural Therapy (CBT) is a well evidenced psychological therapy for the treatment of common mental health problems. Delegates attending this training course will be provided with a full background and understanding of Cognitive Behaviour Therapy.

Learning Disability & Complex Needs

This course is designed for those who work in Health and Social Care environment, supporting individuals with learning disabilities and/or complex needs. It is designed to provide the essential knowledge and understanding to support them lead fulfilled lives.

Motivational Interviewing/Solution Focused Int

Due to the increase in the popularity of Motivational Interviewing (MI) and Solution Focussed therapy as interventions both in addictions and general health and social care practice, this course will give practitioners the skills to engage with their clients using motivational interviewing techniques in conjunction with Solution Focussed Therapy, thereby facilitating client-led, sustainable behaviour change. This course is delivered over 4 half days, in virtual classroom

Motivational Interviewing

Motivational Interviewing has its origins in the alcohol field in the 1980’s and is one of the best validated and widely used of all psychosocial interventions for alcohol use problems (Miller & Rose, 2009). Dr William Miller observed practice where people accessing treatment and support were often subject to authoritarian and confrontational approaches which resulted in people feeling let down by treatment. Consequently, he developed MI alongside Stephen Rollnick. MI uses a conversational approach which works with people’s motivations to change grow. The MI practitioner on this 2-day Motivational Interviewing Training course is trained to use a guiding style to empower the service user to consider both their internal motivations for change and growth as well as the impact of external factors (family, friends, society and media). The service user benefits from this approach through being placed in control of their decision making as the expert of their situation. There is a strong focus on the practitioner and service user working in partnership in moving towards change and growth.

Valuing and Motivating Others

When employees feel personally valued and are personally motivated by their work, engagement in their job and improved outcomes almost naturally follow. Team members’ motivation levels can have an impact on their productivity, the quality of their work, their engagement, morale and their relationships with others. It is vital, therefore, to create the conditions for motivation to thrive within the team

Sharps Awareness

The aim of this course provide candidates with the knowledge and skills to ensure health and safety regarding the safe use of sharps within a health and social care setting in compliance with relevant legislation, regulations, guidance and good practice. That all staff will be able to identify hazards associated with healthcare practices and take actions to minimise the risks and maximise the safe use of sharps.

Safeguarding Adults – Level 2 – Principles and Practice

When it comes to safeguarding adults and minimising the risk of abuse and neglect, there are a number of important responsibilities involved for those who may encounter vulnerable adults within their role. Our safeguarding adults level 2 training addresses these responsibilities and gives learners a deeper understanding of key safeguarding topics enabling them to apply the knowledge to their workplace. It introduces safeguarding as a topic, covering jargon, multi-agency working and best practice, as well as explaining how to identify the signs and symptoms of abuse, what to do if someone discloses information, and what you should do if you suspect a vulnerable adult is being abused.

Supervising to Safeguard in Health Organisations (Children’s)

This two day Supervision Training course (with the option of a third follow up day) is designed to assist participants to deliver a model of supervision that works within a health organisation and contributes towards keeping children safe from harm. It explores the elements of supervision that are intrinsic to keeping children safe from harm across all professions. The course will explore working with uncertainty, the factors that affect decision making, the role of emotional resilience as well as lessons from serious case reviews.

Autism – Intermediate 2

This one day course builds on knowledge and skills gained on level one and will enable participants to develop a more detailed understanding of the communicative and environmental strategies that are known to help autistic children and adults make sense of the world.

Supervising to Improve Practice

This four day programme is usually delivered as the two day core programme, plus an additional two days approximately one month later. There will be an expectation that participants complete tasks in the intervening period, thus enabling learning to be put into practice. This course may be supplemented by an observation of supervision practice afters day two and day four. his course aims to provide participants with the skills required to deliver effective supervision with a focus on complex practice dynamics and methods and tools for developing and improving performance. Link to PCF domain 7 & 9 Learning Outcomes

Recording Reflective Supervision

Recording a style of supervision which moves beyond a focus on task completion can be a challenge and for example, within Children’s Services, Ofsted inspections in a number of Local Authorities have commented that reflection and analysis are insufficiently evidenced within the supervision records. In-Trac believes that good recording is an important element of good practice as it provides the opportunity for the supervisee and supervisor to reflect on, summarise and agree the key elements of their discussions as well as providing a permanent record of the reasons underlining decisions which is available to others. We have been working with a number of organisations to create formats that support the recording of reflective supervision and have developed this one day workshop to develop the skills of supervisors in this task. The aim of the day is therefore to explore best practice in recording supervision with a focus on the effective recording of case discussions in the child’s records. It is an interactive participative day focusing on the practical skills involved. It is assumed that participants will have attended previous In-Trac training equipping them with the skills required to deliver reflective supervision

Autism (Developing Skills) – Part 1

This is a one day course for staff to provide day to day support and care to people on the autistic spectrum and to provide an opportunity to build on your existing knowledge of Autistic Spectrum Disorder and to use this knowledge to identify practical strategies that can be used when supporting individuals with Autistic Spectrum Disorder.

Child Sexual Exploitation

The Independent Inquiry into Child Sexual Abuse (2023) made 107 recommendations to the Government to address child sexual exploitation and abuse. The Governments response to these recommendations was published May 2023 and this training reflects the potential impact for us all. The Government’s 'Tackling child sexual abuse strategy' (Feb 2021) calls for the need for everyone to play their part, 'across every part of Government, across all agencies, all sectors, charities, communities, technology companies and society more widely'.

Safeguarding Disabled Children (2 days)

The aim of this course is to increase participant’s awareness of the particular vulnerabilities of disabled children and to provide them with an opportunity to explore ways in which we can effectively safeguard disabled children from harm.

Providing Reception Services

The receptionist plays a key role in promoting the image of the business and ensuring that external and internal stakeholders are linked to the right person quickly and efficiently. They are very often the first person that an external customer will speak to or see so it is vital that the person fulfilling this role is; Knowledgeable about the organisation. Understanding of the structure of the Trust so they can direct queries and questions to the correct person or department. Able t0 make and receive telephone calls using the organisation’s codes of practice and correct telephone etiquette. A strong communicator – possesses active listening skills and emotional intelligence Adaptable and resilient In possession of excellent time management skills Empathetic – Actively interacting when greeting internal clients i.e. children to help reduce anxiety and make them feel comfortable.

Anxiety – Bitesize

This bitesize course is to help delegates to understand what anxiety is and where it comes from and how to recognise it in themselves or co-workers. It will also give tips on how to deal with it.

Autism for AMHP’s

To give AMHPs a thorough understanding of how to assess, work with and support autistic people (with and without learning disability and/or co-existing mental health needs) effectively in the specific context of their role

Autism Intermediate

The Aim of this course is to help participants understand what Autism is and the varied presentation of autistic people, the main characteristics which lead to a diagnosis of Autism and the range of difficulties and challenges that autistic people can experience in everyday life. There is also a focus on the legal and policy framework that underpins good practice with autistic people.

Bouncing Back! How to be Resilient in the Workplace for Managers

This half or full day session, Bouncing back for Managers, has been created specifically to help delegates build their awareness of mental wellbeing and resilience and to increase their skills and confidence in having perceived difficult conversations. It will enable delegates to understand how and why we think, feel and react to stress and to understand and practice mindful responses to increase our resilience. The Resilience Training course will enable candidates to apply Mindfulness and Emotional Intelligence techniques to reduce stress in everyday lives. It will also enable candidates to understand others better and communicate to change patterns of behaviour and overcome self-limitations. It is also designed to help benchmark personal resilience levels and leave with new techniques to increase personal resilience enabling delegates to have the difficult conversations with selves as well as others, to know what to say and what not to and to know what to appropriately do with the information gained. The session is designed to be interactive and as such a safe environment to share advice and best practice.

Developing Effective Supervision: Core Skills for Supervisors

This two day Developing Effective Supervision Training programme (with the option of a third follow up day) aims to focus on the core knowledge and skills needed by supervisors working within a variety of settings in health and social care. For social work supervisors the content of the course is consistent with the approach to supervision set out within the employers standards.

Menopause Awareness

This course help learners understand the symptoms and management of the perimenopause. Learners should be able to take this information and use it to improve their understanding of the women they work with and support them in the workplace. The information aims to enable women who know or suspect they are going through the perimenopause to manage their symptoms

Trauma Informed Practice Awareness

This Trauma Informed Practice Awareness Training course focuses on Trauma Informed Practice and what the adoption of this as a core value means for service delivery and equality of access. It explores the concept of trauma, how it can remain a contributing factor throughout someone’s life and how organizations can adapt the way they offer services to become more accessible and safe for those who are trauma experienced

Youth Mental Health First Aid

Youth Mental Health First Aid (MHFA®) courses are for everyone who works with, lives with or supports young people aged 8-18. They will teach you the skills and confidence to spot the signs of mental health issues in a young person, offer first aid and guide them towards the support they need. In doing so, you can speed up a young person’s recovery and stop a mental health issue from getting worse.

6 Week Wellbeing Programme

In the last two years and because of the Pandemic and Lockdown people are looking at their lives and themselves in a different way. Many people want to make changes such as creating greater work-life balance, getting more enjoyment out of life, and in some cases improving their mental health, confidence, self-esteem and/or anxiety levels. There are a range of modules that can be taken as part of a six-phase journey or as stand-alone sessions. The purpose of the six phases is to identify where you are now and work through a series of potential barriers to wellbeing and achieving success.

Neurodiversity

The purpose of one day session is to introduce participants to the concept of neurodiversity, what that means for our practice and how we can make our services more accessible and our interaction with neurodiverse customers more engaging and productive. The course will include information on areas such as Autism, Autistic Spectrum Disorder (Including Asperger’s Syndrome), ADHD, dyslexia and dyspraxia amongst others and will allow discussion on what these conditions mean for those experiencing them, but also what we can do to engage with and be more engaging for our neurodiverse customers/clients

Multi-Generational Teams

Building a team presents the team leader with a few challenges. Differing personalities are an obvious challenge, but different age groups representing different generations bring their own differing needs and expectations. ‘Baby Boomers’ in the team, for instance, may have a different set of values from team members from the current Generation Alpha The aim of this course is to examine the different generations in terms of perception and expectations, in order to develop a better understanding of how teams with a wide age range can successfully work together

Personal Care

This Course is designed to provide health and social care professionals with the information necessary to deliver personal care to their service users in a respectful and empowering manner

Manual Handling – Half Day

This course is suitable for anyone who works in a health and social care setting, such as a residential home, nursing home, hospice, day centre, primary care centre, community hospital or disability service. The training is appropriate for workers of all levels, including managers, supervisors, full-time and part-time staff and volunteers

Ligature Training

Working with clients or patients at risk of self-harm or attempted suicide by means of hanging or strangulation requires specific skills to enable care workers to respond appropriately. Those ‘first on scene’ need to know how to remove a ligature safely using ligature cutters as well as basic first aid which may be required This Ligature Training course provides these skills, as well as giving an overview of the physiological effects of strangulation by ligature, with an explanation of the possible types of ligature that might be used as well as explaining policies and procedures in the organisation. There is an opportunity for participants to practise techniques.

Neuro Linguistic Programming (NLP) for Communication and Influencing

A three-hour session for delegates to understand how to understand a methodology of understanding patterns of behaviour – our habits – and how to change the results in all aspects of our lives, health, relationships, work. The course will enable candidates to apply NLP (neuro linguistic programming) personally and professionally to understand others better and communicate to change patterns of behaviour and overcome self-limitations.

Working from Home Effectively

Whilst many people have experienced the occasional day where they have needed to work from home, the vast majority of people have not worked from home before, or for a prolonged period of time. With a change in working conditions now meaning that many people are now working from home at least part of the week, they may have found themselves unprepared for this way of working and require additional skills and tools to be able to work from home effectively. Our Working at Home Effectively course is digitally delivered and ideal for those who are new to working from home and need to build the skills to cope with the isolation that may accompany it. It will develop your skills to manage your own time, prioritise workloads, effectively communicate digitally, and ensure that you workspace is correctly set up to maximise your effectiveness. You will also gain valuable tools to enable you to get the most of remote collaboration and adapt your routines so that you are more effective and productive.

Visitor Training

Employees in a variety of roles are required to visit customers in their own homes to interview them to gather information. Individuals may be reluctant to divulge information and become frustrated. This session provides participants required to undertake this process with the appropriate skills to ask effective questions whilst employing assertive but non-confrontational language, tone and body language. The course will also explore non-physical de-escalation techniques should an employee encounter a particularly confrontational individual.

Tissue Viability

The course has a duration of 3 hours. Learning methods include group work, discussion, video and slide presentation. Students are supplied with a workbook they can fill in as the course progresses

Solution Focused Interventions

This Solutions Focused Therapy Training will challenge participants to look at their current treatment models and whether it works for them and their clients. The course describes the key principles of solutions focussed therapy

Suicide First Aid – Understanding Suicide Intervention (SFAUSI) (accredited)

The Suicide First Aid course gives delegates the knowledge and tools to understand that suicide is one of the most preventable deaths and some basic skills can help someone with thoughts of suicide stay safe from their thoughts and stay alive. SFA USI is comprised of 4 parts, each 90 minutes duration. The programme teaches and practices the skills and knowledge needed to identify someone who may be thinking about suicide and competently intervene to help create suicide-safety as a first aid approach. The course will enable delegates to build the skills and confidence around suicide, how to support someone who may have suicidal thoughts in seeking the appropriate help. SFA: Suicide First Aid training is underpinned by three core beliefs: Most people thinking about suicide do not want their lives to end, they want the pain to stop. Most people thinking about suicide let others know, consciously or unconsciously. Therefore… Suicide has to be one of the most preventable deaths. We limit numbers to 16 people per course so that the instructor can keep people safe and supported while they learn. No previous experience or training is necessary. Participants will be asked to self- reflect and empathise with a person having thoughts of suicide. There is no expectation on participants to share personal experiences.

Stress & Resilience for Managers

Managers often feel stressed trying to cope with both the demands of their senior managers as well as manage a team. The Aim of this workshop is to equip Managers with practical strategies to manage stress and build resilience in themselves and others. It also covers what steps managers can take to resolve any issues.

Stroke Awareness

The National Stroke Strategy when discussing raising awareness to improve quality of services states that members of the public and health and care staff are able to recognise and identify the main symptoms of stroke and know it needs to be treated as an emergency.€ This awareness course contributes to this aim in addition to exploring what can be done to improve the quality of life for people who have survived a stroke. It aims to provide participants working with people affected by stroke with a better understanding about stroke and how it affects their lives.

NLP (Neuro Linguistic Programming)

NLP, or Neuro-Linguistic Programming, is the study of excellent communication and the power of language – both with yourself and others. It has been described, memorably, as like ‘a user manual for the brain’ which helps you to understand how we make sense of our experiences and patterns of behaviour and how to change the results in all aspects of our lives, health, relationships and work. This course will allow delegates to apply NLP personally and professionally to understand others better and communicate to change patterns of behaviour and overcome self-limitations.

Parkinson’s Awareness

Parkinson’s disease is a complex and debilitating neurological condition that requires care that is tailored to the individual and a good understanding of the illness. This course will outline key clinical conditions, observations and care interventions for Parkinson’s DIsease.

PEG Tube Feeding

This half day course will raise awareness and familiarise staff with the various types of PEG feeding and medication administration techniques, ensuring staff have sufficient knowledge to work safely with them.

Inter-agency Communication

A programme for candidates to understand the importance of interagency communication, to understand the law around interagency communication, and to appreciate what can happen interagency communication breaks down

Introduction to New Psychoactive Substances (NPS) & Substance Misuse

This course will equip individuals working with people experiencing drug misuse issues, with an increased knowledge of current trends of drug and alcohol use and the most commonly used drugs and their physical and psychological effects. There will be a significant focus on New Psychoactive Substances, formerly known as Legal Highs, in terms of their effects, legality etc.

Healthcare Ethics

This interactive course will consider healthcare related ethics; the law and the grey issues of patient/client confidentiality, young people, end of life ethics and with illnesses such as HIV.

Time Management

This course will show participants how to better prioritise their work, create detailed time planners, overcome procrastination and take control.

Managing Change

This course will outline a model for managing change within a complex health or social care setting, enable participants to understand the likely reactions to change and employ strategies to ensure effective implementation of change especially in the handling of others.

Manual Handling

This course informs participants about the legislation and their responsibilities regarding the handling of people/children/inanimate objects. Those attending will also be made aware of how poor handling techniques can lead to injury and what measures are required to prevent an injury occurring.

Holding Difficult Conversations

To empower staff with the skills and knowledge to be able to have various types of difficult or challenging conversations with service users. These conversations are based on the needs and circumstances of the clients, whether they are at risk and crisis, whether they need to connect with things that can help them to progress their lives or whether they need help with support planning and budgets.

Personal Safety for Lone Workers

This Personal Safety for Lone Workers Training course aims to reduce the risks of lone working and help develop safer and more confident practice when working with clients in both community and workplace settings.

Low Arousal approaches to Managing Aggression

This course aims to help individuals in the workplace to develop techniques in using low arousal approaches to manage aggressive incidents in care settings. It explores the function and origin of aggressive behaviours and the role of the worker or the context in causing stress for both service users and staff

Compassionate Leadership

Getting the best out of people as a leader doesnt just involve the traditional skills of issuing orders and expecting others to follow. In the current workplace, its increasingly important for those from the top of the organisation to the bottom, to be able to work together, show respect and offer kindness. This is known as Compassionate Leadership, described as Leaders focussing on relationships through careful listening to, understanding, empathising with and supporting other people, enabling them to feel valued, respected and cared for, so they can reach their potential and perform at their best.

Dealing with Difficult Conversations

Do you find yourself having to hold a difficult conversation with a colleague or client? How confident are you that you are well prepared for something that may turn out to be either awkward or over emotional? This course provides the tools for a delegate to feel more assured and be able to ask those ‘must ask’ questions without feeling awkward or even not asking them at all. The training is designed to make attendees feel good and positive about what they can already do, then provide a framework upon which they can develop their expertise.

CQC Standards

The course covers: 1. The fundamental standards - Expectations • Person-centred care • Dignity and respect • Consent • Safety • Safeguarding from abuse • Food and drink • Premises and equipment • Complaints • Good governance • Staffing • Fit and proper staff • Duty of candour • Display of ratings 2. The KLOEs • Safe • Effective • Caring • Responsive • Well-Led 3. Six new evidence categories • People's experience of health and care services • Feedback from staff and leaders • Feedback from partners • Observation • Processes • Outcomes? 4. Implementation & Evidencing

Emotional Intelligence in the Workplace

Emotional Intelligence is a skill to perceive, assess, and manage the emotions of one’s self, of others, and of groups. In this Emotional Intelligence in the Workplace Training course you will learn that its importance is that it can help individuals with relationships in life and at work, with management of people and teams of people, enabling them to interact and influence others, as well as improving confidence and assertiveness. At its most simplistic, it is allowing yourself to be you.

Duty of Care

This course will provide participants with a complete understanding surrounding the Duty Care including how duty of care contributes to safe practice

Food Hygiene & Hydration

o comply with Government legislation and raise awareness of issues concerning service users in order to improve the quality of care provided & lower the risk of service users becoming ill due to: – Foodborne illnesses such as food poisoning – Dehydration, due to lack of fluids. Incidents of malnutrition, dehydration and food-borne illnesses in the care sector, particularly among elderly & frail residents, are increasing. There is a need, therefore, for raised awareness of the importance of good food hygiene amongst staff working in this sector. This course can be used as APL towards an NVQ.

Continence Awareness/Stoma Care

The aim of this course is to underpin knowledge of the urinary and faecal systems. Of continence aids, urinary catheters and the care of equipment. To understand pre-pubic catheters, the uses of urostomys, ileostomys and colostomys. And an awareness of abnormalities.

Customer Care

This course is intended for anyone who deals with customers, whether face-to-face or on the telephone. Customer service is one of the most important aspects of any organisation, it’s not just a question of reacting to your customer’s needs it’s about anticipating those needs in advance of their arrival. We will also be looking at situations when a customer’s expectations are not met and the potential for conflict arises.

Common Induction Standards

Comprehensive 4 or 5 full days of mandatory induction training to assist with the completion of the Skills for Care induction booklet. The course will cover the 8 Induction Standards as set out by Skills for Care.

End of Life/ Palliative Care half day

This course is designed to support staff working in community settings caring for palliative patients and those requiring end of life care. It will cover holistic assessment of physical, psychological, social and spiritual needs and consider the balance between potential benefit and burden of treatment. Symptom management to optimize quality of life and the need for clear, honest communication will be shared.

Dementia Champions

Building on the Department of Health’s National Dementia Strategy and subsequent documents, this course aims to prepare people who already have a basic knowledge of Dementia Care how to be a local Dementia Champion.

Breaking Bad News

This workshop will provide the delegate with the awareness of the issues involved when sharing information about highly emotive and challenging situations. They will develop understanding of the impact, on both the giver and receiver, of sharing bad news whilst understanding of the needs of patients and relatives.

Bereavement and Loss

The key aim of the Bereavement and Loss Training is to increase knowledge or care after death procedures, grief and bereavement (including suicide), develop an understanding in order to build confidence and enhance skills needed to work sensitively and empathically with families, carer’s and others who experience loss and grief.

Paediatric First Aid (2 days) Accredited

This course is interactive and practical requiring full participation of each delegate. Delegates will learn basic first aid skills within a friendly, supportive and informal, classroom environment at a pace to suit the group. This course meets the Ofsted requirements for Childminders and childcare workers and exceeds the requirements for Nannies and Au Pairs. Contact time will be12 hours over the course of two days (as a minimum). Certification is for three years and annual refreshers are recommended to maintain skills and provide valuable updates and changes accordingly.

Alcohol Brief Intervention GP Practices

Alcohol related problems are one of the leading causes of morbidity and premature death. Primary care is ideal for early detection and secondary prevention of alcohol-related problems and brief interventions have been shown to reduce excessive consumption in primary care patients. The main barriers to involvement in alcohol intervention were that GPs were too busy (63%), that GPs were not trained in counselling for reducing alcohol consumption (57%) and that the current GMS contract did not encourage work with alcohol problems (48%). The aim of this training is to increase knowledge of alcohol use and its effects. It will also enable staff to have more confidence in delivering Alcohol brief interventions as part of the Enhanced Service. It is ideal for those that prefer a more hands on and practical approach to carrying out brief interventions.

Emergency First Aid: Gun and Knife Wounds

Most often the first person on the scene of a fatal knife/ gun wound is inevitably friends of the victim or/ and teaching professionals, outreach workers. This course is designed specifically to deal with quick response administrating first aid related to the incident. This course involves dealing with the dangers of gun and knife crime and also how to deal with the wounds at the scene. This course has been very successful in training professionals and young people to deal and respond to fatal injuries, and is run by a highly qualified and experienced A/E and Intensive care nurse.

First Aid at Work Annual Refresher

The First Aid at Work refresher course is for anyone who wishes to fulfil the strong recommendations by the HSE (first aid regulations 1981) that all first aiders in a business should annually refresh their first aid skills. This regulation is valid for every sector in and out of the workplace. This course is ideal for many other sectors including Basic Life Support to people who just want to know a little more about first aid. Keeping first aid skills refreshed is an HSE recommendation.

Foetal Alcohol Syndrome

Foetal Alcohol Spectrum Disorder (FASD), formerly Foetal Alcohol Syndrome (FAS) is the umbrella term used to describe the leading cause of preventable birth defects and is the commonest known cause of cognitive impairment in children, in the world. 6,000 babies are born each year in the UK with FASD – and many are undiagnosed. If you work with children, adolescents or vulnerable adults you may be supporting someone with an FASD. It is a spectrum disorder caused when a pregnant women consumes alcohol, Improvements in screening, identification, and treatment of children with Foetal Alcohol Spectrum Disorders (FASDs) can be enhanced through systematic efforts to educate medical and allied health students and practitioners about these disorders. Such efforts will contribute toward the goal of better identification, diagnosis, and referral for treatment for individuals with prenatal alcohol exposure.

Adaptive Leadership

Adaptive leadership is a set of tools and strategies you can use as a leader to overcome obstacles and change in an environment that is moving at a fast pace. It is based on the model devised by Ron Heifetz from Harvard University. Adaptive leadership is about observing the business and team and being able to adjust your style to meet the needs of the environment. It is a style that supports a time of change and using methods other than the one size fits all approach. Adaptive leadership helps to negotiate change and demonstrate innovation to cope with change and upheaval.

Emergency first Aid

This course provides a good understanding of First Aid. The course is designed to provide cover for the workplace where employers have carried out their risk assessment and decided that this level of training will meet their legal obligations.

Health & Safety in the Workplace (level 1, accredited)

This is an introductory course to give employees a better understanding of work place Hazards and precautions put in place to control them. The course is accredited and is assessed by a multi choice exam at the end of the session The qualification covers; Health & Safety Legislation Workplace Hazards & Risk Workplace conditions Workplace procedures

Emotional Intelligence for Managers

Emotional intelligence, hope, mindfulness, and compassion help a person reverse the damage of chronic stress and build great leadership relationships. The Positive and Negative Emotional Attractors inspire sustained, desired change and learning at many levels. Emotionally Intelligent leaders have great positive impact on their employees. High competency in communicating, influencing, motivating others, and managing emotions in the workplace thrust leaders to become mentors as well. Therefore, exceptional leadership calls for high emotional intelligence leaders that have sound judgment and reasoning. This course will focus on imparting emotional excellence skills to enable you to succeed as a distinctive leader. Delegates will gain insights and skills on how to be an emotionally intelligent leader. They will develop intrapersonal skills of self-awareness and self-regulation. They will also gain mastery of interpersonal skills of empathy and relational skills. Delegates will be exposed to the latest scientific breakthroughs in management science on the mastery of healthy emotions in a leader. They will learn the importance of managing body, mind and spirit so as to lead others in a holistic manner. Delegates will return to their organisations with skills to be excellent leaders.

Active Signposting

Our half-day Active Signposting ‘standard’ course aims to help participants fully understand the skills and mindset necessary to actively signpost confidently and communicate with clarity. Also to understand and embrace the change to build new behaviours, be resilient and maintain a positive mindset throughout the whole process. The Active Signposting Training course will enable participants to build the skills and confidence to enable them to build empathy, to manage conversations and actively listen in order to understand the best signposting response first time for every patient.

County Lines & Child Criminal Exploitation

Child criminal exploitation is not defined in law, though the government’s Serious Violence Strategy (2018) defines it as occurring where an individual or group takes advantage of an imbalance of power to coerce, control, manipulate or deceive a child or young person under the age of 18 into any criminal activity: • in exchange for something the victim needs or wants • for the financial or other advantage of the perpetrator or facilitator • through violence or the threat of violence The most common form of child criminal exploitation is ‘County lines”. County lines is defined by the Government’s Serious Violence Strategy (2018) as “…a term used to describe gangs and organised criminal networks involved in exporting illegal drugs into one or more importing areas (within the UK), using dedicated mobile phone lines or other form of ‘deal line’. They are likely to exploit children and vulnerable adults to move (and store) the drugs and money and they will often use coercion, intimidation, violence (including sexual violence) or weapons.” There are more than 2,000 County lines organised criminal gangs across England and Wales and gang members can give some children and young people a false sense of belonging, safety, and security, filling a gap that exists in their lives.

Medication Administration

The Medicines Management workshop is aimed at all support workers involved in the administration of medication, including those looking after adults/children with disabilities. The course facilitates an overview of the accountabilities and responsibilities of the social care worker within this context and provides a comprehensive theoretical underpinning to safe medicine administration.

Unconscious Bias

Bias is something that affects everyone, and shapes our experience of both the world and the people around us. Making a positive change starts with an acknowledgement that it does exist and the potential business impact of not taking action to rectify it. During this session we will explore how both conscious and unconscious bias’ can affect our decisions regarding recruitment, selection, leadership, motivation and more.

How to use Microsoft Teams

This 2-3 hour course is for individuals in the organisation who need to either ‘meet’, ‘train’ or communicate using the virtual platform of MS Teams. The course will give delegates the confidence to use all the tools available on the platform and give them useful hints and tips on how to make the experience as close to a face-to-face or classroom experience as possible. Delegates will be given a comprehensive ‘how to’ guide on how to use MS Teams which will be used to work through the session and which can be taken away to refer to later.

Compassion fatigue, Moral Injury and Supporting Resilience

The aim of this course is to increase awareness of Compassion fatigue and Moral Injury and how these affect practitioners in social care settings. This course focuses on the impact of working in high intensity, emotionally impactful working environments on practitioners. It considers trauma informed practice in relation to practitioners and how they can maintain resilience within chaotic work settings The day provides a foundation for taking active measures in maintaining resilience and self- care whilst considering the impact of the pandemic alongside working in settings that are demanding and quick changing

Stress and Resilience

A half day programme for participants to understand how and why we think, feel and react to stress and to understand and practice mindful responses to increase our resilience. The course will enable individuals to apply Mindfulness and Emotional Intelligence (EI) techniques to reduce stress in everyday lives. It will also enable candidates to understand others better and communicate to change patterns of behaviour and overcome self-limitations.

Substance Misuse

This course will equip individuals working with people experiencing drug misuse issues, with an increased knowledge of current trends of drug and alcohol use and the most commonly used drugs and their physical and psychological effects. There will be a significant focus on New Psychoactive Substances, formerly known as Legal Highs, in terms of their effects, legality etc.

Section 117 Awareness

Many individuals with mental illnesses have never had their aftercare provision reviewed. This aftercare is for needs arising from their mental illness alone and only for those detained under Section 3 and 37 of the Mental Health Act 1983. As funding bites in current times, local authorities and health organisations are becoming keener on reviewing this issue to establish whether the aftercare is still needed. This half day programme aims to give participants an insight into section 117 of the Mental Health Act 1983 and the recommendations for social care legislation made by the Law Commission in March 2011. It looks at the purpose of s 117 and the issues for discharging individuals from the section as well as the relationship with Continuing Health Care funding.

Mindfulness – Bitesize

A short session for participants to understand how and why we think, feel and react to stress and to understand and practise mindful responses to stress. Mindfulness will help develop present moment awareness to see life differently, change unhelpful patterns and experience more choice. The course will enable candidates to apply Mindfulness personally and professionally to reduce stress in everyday lives

Professional Boundaries

Professional boundaries are the limits that help us to develop effective relationships in the workplace. They are established through a set of behaviours and are given meaning through personal attitude and experience. If these boundaries are not clearly defined, owned and maintained, there is likely to be confusion and damage to the relationship with either, or both, parties being put at risk In this session we will relate and apply all that is taught back into your real environment and ensure that the value of the boundary is both recognised and maintained.

Pre Retirement

The purpose of this course is to allow participants to express their hopes and concerns regarding the retirement process and to experience the positive benefits of retirement with particular emphasis on the adapting phase of the process.

Making Every Contact Count

This short course aims to offer workshops for participants to increase knowledge and skills in supporting clients/service users and members of the public to live healthier lifestyles and promote wellbeing The session is designed to increase your confidence in discussing lifestyle issues with others and increase your awareness of services in your local area around health and wellbeing

End of Life Care

The aim of this course is to provide a good understanding of how to care for the dying, The learning will ensure participants: – Have a clear understanding of End of life care – Are able to demonstrate effective communication – Understand and state the principles of delivering bad news – Explain palliative care and person centred planning

Drug & Alcohol Awareness

The misuse of alcohol and drugs is a significant problem that affects not only individuals and families, but also the workplace. This course will help employers and organizations across different sectors to develop good practice in all aspects of alcohol and drug related issues.

Managing Conflict

Conflict in the workplace can be the source of much disruption and affect not just the productivity of the organisation but the wellbeing of those who work in it. This course aims to equip participants with the skills to deal with situations of conflict, whenever they arise and to be able to prevent escalation, as well as dealing with unacceptable verbal or non verbal aggression

Managing Change

This course will outline a model for managing change within a complex health setting, enable participants to understand the likely reactions to change and employ strategies to ensure effective implementation of change especially in the handling of others.

Mindfulness

This course will enable participants to apply Mindfulness personally and professionally to reduce stress in everyday life, to understand how and why we think, feel and react to stress and to understand and practise mindful responses to stress. Mindfulness will help develop present moment awareness to see life differently, change unhelpful patterns and experience more choice.

De-escalation – A Proactive Approach to Conflict

This one-day conflict awareness and verbal response training session helps participants to develop their insight into the reasons why we may encounter conflict in the workplace. In this De-escalation - A Proactive Approach to Conflict Training course we share simple and effective strategies for creating and maintaining safe working practices and environments.

Dealing with Distressed People

This course will look at working with distressed and difficult clients by developing awareness of the issues involved when sharing information in a highly emotive and challenging setting. Delegates will develop an understanding of the impact, on both the giver and receiver, of support and information and explore tried and tested ways of communicating with distressed people and identify the most appropriate strategies.

Customer Care on the Telephone

With the sharp increase in customer expectations, organisations and teams are now in a position where they have to deliver a quality of service that is higher than ever before. Many customer care programmes focus exclusively on practical skills without firstly uncovering and looking at ways to address customer needs, wants, expectations, insecurities and emotions. In this programme we start ‘from the ground up’ providing participants with the tools to be able to more effectively establish, meet and evaluate the achievement of outstanding customer service in particular using the telephone.

Conflict Management

Conflict is an intrinsic and inevitable part of our status as human beings. We will all encounter it in some form or other in both our personal and private life. When we are confronted by it there are usually two typical responses; we either tackle it head on or we avoid it completely. Both methods ultimately result in difficult times that can be painful, costly and uncomfortable where the outcome usually presents a ‘winner’ and a ‘loser’. There is another way to approach these conflicts a way in which we can reach a win/win and collaborate to a successful conclusion for both people. This session will focus on bringing about an end to your conflict situations, cost-effectively and with as little discomfort as possible.

Depression Awareness

A programme for candidates to develop an awareness of what depression is, what causes it and to understand the impact of stress and the importance of a good foundation. They will develop an understanding of what resilience is and how to develop it to reduce the impact of depression

Bouncing Back! How to be Resilient in the Workplace

Stress affects significant numbers of the working population in a UK workplace which is becoming increasingly demanding. This Resilience Training course, will help individuals to understand how and why we think, feel and react to stress and to understand and practise mindful responses to increase resilience. The course will enable participants to apply Mindfulness and Emotional Intelligence techniques to reduce stress in their everyday lives. It will also help to understand and communicate with others better to change patterns of behaviour and overcome self-limitations

Autism

This course gives an overview of Autism Spectrum Disorder . It will allow the delegates to understand the presentation of both, subsequent client needs and behaviour whilst maintaining good practice for supporting them

Autism – Advanced

This 2 day programme has been designed for teams of workers supporting people on the Autism Spectrum with complex support needs. It aims to help participants gain a greater understanding of the Autism Spectrum and the need for team consistency and resilience to support people effectively. In a relaxed and informal atmosphere, the following will be covered: • The key characteristics of the autism spectrum including the DSM IV and DSM V overviews • The emergence of theories of causation as the incidence of Autism either increase or our awareness of its presentation grows • Ways of helping including consideration of capacity, capability and risk management • Person centred responses based on observation and appreciation of the person being supported • The need for team consistency to support the wellbeing of people living with autism • Ways of supporting team resilience through effective team communication

Infection Control

The aim of this training is to introduce the importance of controlling infections within the workplace through discussions, group activities, practical demonstrations and short film clips. Delegates will look at the impact infections can have on staff and those they care for. They will also learn about the various ways infections can be spread and the practical precautions they can take to help avoid this.

Diversity in the Workplace

he diversity within teams adds to both the richness of our work and improves the ways in which we can provide services to the people who access them. In this session we will be looking at the practical steps we can take in order to ensure the appropriateness and effectiveness of our own practice but also what we can instigate and maintain within our team in order to ensure that regardless of differences that people are treated with respect, understanding and dignity.

Bouncing Back Bitesize

This bite size session, Bouncing Back Bitesize Resilience Training, has been created specifically to help delegates build their awareness of mental wellbeing and resilience to increase their skills and confidence in self and team. It will enable delegates to understand how and why we think, feel, and react to stress, to understand and practice mindful responses to increase our resilience. The course will enable candidates to apply Mindfulness and Emotional Intelligence techniques to reduce stress in everyday lives. It will also enable candidates to understand others better and communicate to change patterns of behaviour and overcome self-limitations. It is also designed to help benchmark personal resilience levels and leave with new techniques to increase personal resilience enabling delegates to have the difficult conversations with selves as well as others, to know what to say and what not to and to know what to appropriately do with the information gained. The session is designed to be interactive and as such a safe environment to share advice and best practice.

Mental Health First Aid (Accredited)

The brand new 2023 two-day certificated programme for candidates to become Mental Health First Aiders, certified by MHFA England aims to allow participants to gain an awareness of Mental Health disorders, the different types of mental disorder, the causes of mental disorder, and the symptoms to look out for and actions to take. The course will identify the statistics of mental health disorders, it will cover suicide and self-harm and how to support someone with suicidal ideas or carrying out self-harm. It will enable participants to have the skills and confidence around mental health disorders, how to support someone who may have a mental health disorder in seeking the appropriate help and will endeavour to put mental health on the same footing as physical health in the workplace.

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