Quality | Innovative | Training


This one-day conflict awareness and verbal response training session helps participants to develop their insight into the reasons why we may encounter conflict in the workplace. In this De-escalation - A Proactive Approach to Conflict Training course we share simple and effective strategies for creating and maintaining safe working practices and environments.

Who is De-escalation – A Proactive Approach to Conflict aimed at?

This course is appropriate for all individuals who work in health, social care, housing or any other customer-facing environment. The content and examples used will be tailored to the workplace of the participants.

Course Length

1 day (a 2-day course is available)

Learning Outcomes

On conclusion of this course, participants will:

  • Understand the Principles of Conflict
  • Understand the difference between risk assessment and risk management. 
  • Understand the fundamentals of good practice in relation to challenging behaviour. 
  • Understand the link between the attitudes of people at all levels in organisations, their effectiveness and the style of their practice.
  • Understand the rights and obligations under current legislation and the relevance to everyday practice.
  • Have enhanced their skills and ability to defuse and de-escalate confrontation using verbal responses.

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