The course is designed to enable participants to develop a working knowledge of the importance of understanding and managing challenging behaviours in a variety of different workplaces.
Who is Managing Challenging Behaviour aimed at?
Anyone who requires the skills to deal with challenging/aggressive behaviours in the organisation.
At the end of a typical 1 day course participants will:
- Understand the reasons why we may encounter conflict in the workplace
- Understand the difference between risk assessment and risk management
- Understand and compare models of behaviour in relation to conflict
- Acquire simple and effective strategies for creating and maintaining safe working practices and environments