OverviewThis course is intended for anyone who deals with customers, whether face-to-face or on the telephone. Customer service is one of the most important aspects of any organisation, it’s not just a question of reacting to your customer’s needs it’s about anticipating those needs in advance of their arrival. We will also be looking at situations when a customer’s expectations are not met and the potential for conflict arises.
Who is Customer Care aimed at?Anyone who deals with customers/clients
Course Length1 day
On completion of the course, participants will be able to: