Quality | Innovative | Training


Professional boundaries are the limits that help us to develop effective relationships in the workplace. They are established through a set of behaviours and are given meaning through personal attitude and experience. If these boundaries are not clearly defined, owned and maintained, there is likely to be confusion and damage to the relationship with either, or both, parties being put at risk In this session we will relate and apply all that is taught back into your real environment and ensure that the value of the boundary is both recognised and maintained.

Who is Professional Boundaries aimed at?

Anyone within the organisation

Course Length

1 day

Learning Outcomes

On completion of the course, participants will have:

  • An understanding and acceptance of the importance of setting and keeping healthy professional boundaries
  • An understanding of “grey areas”- boundary crossings - and how to deal with pressure to cross ‘the line’
  • Understand the differences between personal and professional relationships
  • An understanding of how adhering to professional boundaries helps the client and the yourself
  • A recognition of how the greying of professional boundaries affects the professional relationship and has a detrimental effect on the client and the you providing the service
  • The skills to identify situations before things go wrong
  • The skills to help take ownership of your own solutions and without trying to rescue the situation
  • An explanation and demonstration of how people take in information and the distinction between people’s different concepts of the reality of the information provided to them
  • An understanding of what challenges are faced in keeping those boundaries in place
  • An understanding of your own values as a service provider and how to recognise when these values are not being met
  • Understanding of how to recognise the warning signs from people’s language and physiology
  • Ability to use your language and physiology to diffuse potentially difficult situations
  • Knowledge of how to set and maintain boundaries that work for you, the organisation and the client
  • A demonstration of ‘good’, ‘grey’ and ‘bad’ professional relationship lines and open discussion on the detrimental impact on the client and the person providing the service and what alternative actions could be taken
  • Understanding of  the consequences of stepping over professional boundaries
  • Simple techniques to allow you to step back from the situation and identify alternative ways forward
  • Ability to analysis different scenarios, recognise warning signs, recognise your own personal patterns of behaviour and identify alternative solutions that would be in the best interest of the client and the service provider
  • How to  encourage the client to take ownership of their own solutions and support
  • How to ‘check in’ on what needs to happen to keep the boundaries in place and meet your own objectives
  • How to recognise your own warning signs

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