OverviewThis course will look at working with distressed and difficult clients by developing awareness of the issues involved when sharing information in a highly emotive and challenging setting. Delegates will develop an understanding of the impact, on both the giver and receiver, of support and information and explore tried and tested ways of communicating with distressed people and identify the most appropriate strategies.
Who is Working with Distressed & Difficult Clients aimed at?All staff who have to impart sensitive information to clients or patients
Course Length1 day
On conclusion of the course. participants will be able to: