OverviewThe purpose of this half day session is to introduce participants to the concept of neurodiversity, what that means for our practice and how we can make our services more accessible and our interaction with neurodiverse customers more engaging and productive. The course will include information on areas such as Autism, Autistic Spectrum Disorder (Including Asperger’s Syndrome), ADHD, dyslexia and dyspraxia amongst others and will allow discussion on what these conditions mean for those experiencing them, but also what we can do to engage with and be more engaging for our neurodiverse customers.
Who is Neurodiversity aimed at?All staff
Course Lengtha half day
By the end of the course delegates will be able to:-
- Understand a range of conditions that may be described as neurodivergent
- Appreciate how we can adapt our customer service delivery to ensure that neurodivergent customers need are met
- Improve overall customer service delivery in your organisation by addressing these needs.