Overview
The purpose of one day session is to introduce participants to the concept of neurodiversity, what that means for our practice and how we can make our services more accessible and our interaction with neurodiverse customers more engaging and productive. The course will include information on areas such as Autism, Autistic Spectrum Disorder (Including Asperger’s Syndrome), ADHD, dyslexia and dyspraxia amongst others and will allow discussion on what these conditions mean for those experiencing them, but also what we can do to engage with and be more engaging for our neurodiverse customers/clientsWho is Neurodiversity aimed at?
All staffCourse Length
1 day (can also be delivered as shortened half day)Learning Outcomes
By the end of the course delegates will be able to:-
- Understand the history of the concept of neurodiversity
- Have a better understanding of the range of conditions that may be described as neurodivergent, their potential causes and effects
- Understand the strengths of neurodivergent conditions, such as ADHD, Autism, dyslexia and others
- Appreciate how we can adapt our customer service delivery to ensure that neurodivergent customers needs are met in a safe and inclusive way
- Understand current thinking on neurodivergent conditions and their role within the workforce
