Quality | Innovative | Training

As Talking Life offers such a wide range of courses, there are some that you may not be able to define into a particular subject or category. We have created a ‘general’ training topic for all of these courses that may fall into this category. Therefore, if you aren’t sure about your chosen topic, take a look under this category, and you may find what you are looking for.

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Our General Courses

Evidence-Based Children Assessments

The session aims to support practitioners to undertake a good quality, analytical, evidence-based assessment to inform the decision making and care planning for children, young people and their family. It covers the theory, principles and value base that underpins best practice in assessment and care planning, including SMART outcome focused objective setting.

Intersectionality Awareness

In this session we will be exploring what intersectionality is, some of the key concepts and principles and what we can do to take an intersectional approach when working with people

Engaging Reluctant and Resistant Families

This course will enable workers who are engaged in work with children and families to develop effective ways and build confidence in working with difficult behaviour, in order to recognise potential impacts on professional dynamics and multi-agency child protection work when professionals are faced with working with families who are hostile and evasive.

Ethical Training for Admin Staff

For those working in health care to understand, in simple terms, what ethics are, why they’re important and what they mean to the health care working environment. The course will encourage participants to think more about everyday situations in their work and home lives, and develop an ethical viewpoint and behaviours

Patient Engagement

Engaging with patients on a more personal and proactive level, and supporting them to help manage their own care, can have a dramatic effect on the experience of patients and the satisfaction of the entire practice team.

Motivational Interviewing

Motivational Interviewing has its origins in the alcohol field in the 1980’s and is one of the best validated and widely used of all psychosocial interventions for alcohol use problems (Miller & Rose, 2009). Dr William Miller observed practice where people accessing treatment and support were often subject to authoritarian and confrontational approaches which resulted in people feeling let down by treatment. Consequently, he developed MI alongside Stephen Rollnick. MI uses a conversational approach which works with people’s motivations to change grow. The MI practitioner on this 2-day Motivational Interviewing Training course is trained to use a guiding style to empower the service user to consider both their internal motivations for change and growth as well as the impact of external factors (family, friends, society and media). The service user benefits from this approach through being placed in control of their decision making as the expert of their situation. There is a strong focus on the practitioner and service user working in partnership in moving towards change and growth.

Valuing and Motivating Others

When employees feel personally valued and are personally motivated by their work, engagement in their job and improved outcomes almost naturally follow. Team members’ motivation levels can have an impact on their productivity, the quality of their work, their engagement, morale and their relationships with others. It is vital, therefore, to create the conditions for motivation to thrive within the team

Having difficult conversations with children and young people

Having to communicate directly with children and young people as a social care worker requires a specific and important skill set. This course sets out to guide the social worker to understand the relevant process and dynamics involved and develop reflective and reflexive skills to enable them to master the art of difficult conversations.

Advanced Attachment training for Social Workers

This course aims to provide an introduction to contemporary attachment theory in the context of other theories. The focus will be on enabling participants to use this knowledge to inform their understanding of parent/child interactions and formulate effective interventions.

Challenging conversations and Working with Resistance in families with young people

This interactive one-day course will enable delegates to develop their knowledge and confidence in working with resistant parents and carers to improve the welfare and outcomes for children and young people. This course will develop skills in identifying disguised compliance, why families are resistant, how to identify and evidence this in assessments and understand what they can do to move things forward.

Getting Organised at Work

This course provides tips, tools ideas and strategies you can apply and see immediate improvements at work. This course will help you no matter what system you are using to become more effective.

Mediation Skills for Business Support Staff

This course will provide participants with an insight into the available methods complimentary to, and instead of formal processes’ for conflict resolution; including skilled use of communication and questioning and identifying ‘people problems’ which could potentially become an issue for resolution. Particularly, but not limited to acquiring the skills to re-establish working relationships after a formal dispute has been resolved. This course will introduce participants to a range of skills, competencies and knowledge/experience that make up the mediator skill set. This includes, but is not limited to, Non-Violent Communication (NVC), Motivational Interviewing techniques and restorative conversations.

Menopause Awareness

This course help learners understand the symptoms and management of the perimenopause. Learners should be able to take this information and use it to improve their understanding of the women they work with and support them in the workplace. The information aims to enable women who know or suspect they are going through the perimenopause to manage their symptoms

Dignity & Respect

This 1 day course will examine what is meant by dignity in care and how to provide best practice when proving services with dignity and respect


The purpose of this half day session is to introduce participants to the concept of neurodiversity, what that means for our practice and how we can make our services more accessible and our interaction with neurodiverse customers more engaging and productive. The course will include information on areas such as Autism, Autistic Spectrum Disorder (Including Asperger’s Syndrome), ADHD, dyslexia and dyspraxia amongst others and will allow discussion on what these conditions mean for those experiencing them, but also what we can do to engage with and be more engaging for our neurodiverse customers.

Personal Care

This Course is designed to provide health and social care professionals with the information necessary to deliver personal care to their service users in a respectful and empowering manner

Manual Handling – Half Day

This course is suitable for anyone who works in a health and social care setting, such as a residential home, nursing home, hospice, day centre, primary care centre, community hospital or disability service. The training is appropriate for workers of all levels, including managers, supervisors, full-time and part-time staff and volunteers

Trauma Informed Practice (Adults)

This Trauma Informed Practice (Adults) Training course aims to give participants an understanding of the effects of trauma on human development and behaviour. It considers the role of developmental and emotional trauma and the potential life long effects this can have on people’s outcomes. The programme also considers the effect of trauma and moral injury on the workers supporting people and how this can cause moral injury and detachment from the needs of people we aim to help

Neuro Linguistic Programming (NLP) for Communication and Influencing

A three-hour session for delegates to understand how to understand a methodology of understanding patterns of behaviour – our habits – and how to change the results in all aspects of our lives, health, relationships, work. The course will enable candidates to apply NLP (neuro linguistic programming) personally and professionally to understand others better and communicate to change patterns of behaviour and overcome self-limitations.

Assessment & Analysis – Developing Professional Curiosity

This course uses Morrison’s reflective model of experiential supervision to develop practitioner skills in undertaking assessments in a variety of settings. This model is currently used across adult and childcare services, health provision, and education. The course considers the need for assessment including relevant underpinning legislation, theories, models and methods of assessment for multi-agency settings. It will include areas such as who is being assessed, what is the purpose and how will the assessment be used in planning around children’s needs.

NLP (Neuro Linguistic Programming)

NLP, or Neuro-Linguistic Programming, is the study of excellent communication and the power of language – both with yourself and others. It has been described, memorably, as like ‘a user manual for the brain’ which helps you to understand how we make sense of our experiences and patterns of behaviour and how to change the results in all aspects of our lives, health, relationships and work. This course will allow delegates to apply NLP personally and professionally to understand others better and communicate to change patterns of behaviour and overcome self-limitations.

Customer Care

This course is intended for anyone who deals with customers, whether face-to-face or on the telephone. Customer service is one of the most important aspects of any organisation, it’s not just a question of reacting to your customer’s needs it’s about anticipating those needs in advance of their arrival. We will also be looking at situations when a customer’s expectations are not met and the potential for conflict arises.

Common Induction Standards

Comprehensive 4 or 5 full days of mandatory induction training to assist with the completion of the Skills for Care induction booklet. The course will cover the 8 Induction Standards as set out by Skills for Care.

Counselling Skills

The course will explore what we mean by counselling skills and the qualities of a good listener. It will also look at the purpose of questions and giving and receiving feedback and barriers to communication.

Access to Records

The aim of the course is to enable Personal Advisers (P.A.’s) to consider how they write files with a view to young people accessing them when they are ready. Accessing information regarding decisions made about them can be traumatic and stressful for young people and can trigger feelings and thoughts that will need to be sensitively managed. During the course, P.A.’s/Social Workers will explore the benefits and consequences that arise from accessing files and also consider their own responsibility in recording keeping and recording in mindful, respectful and honest ways.

Unconscious Bias

Bias is something that affects everyone, and shapes our experience of both the world and the people around us. Making a positive change starts with an acknowledgement that it does exist and the potential business impact of not taking action to rectify it. During this session we will explore how both conscious and unconscious bias’ can affect our decisions regarding recruitment, selection, leadership, motivation and more.

Compassion fatigue, Moral Injury and Supporting Resilience

The aim of this course is to increase awareness of Compassion fatigue and Moral Injury and how these affect practitioners in social care settings. This course focuses on the impact of working in high intensity, emotionally impactful working environments on practitioners. It considers trauma informed practice in relation to practitioners and how they can maintain resilience within chaotic work settings The day provides a foundation for taking active measures in maintaining resilience and self- care whilst considering the impact of the pandemic alongside working in settings that are demanding and quick changing

Developing Professional Curiosity in Practice (Adults)

This one day course gives participants the opportunity to explore the various facets of professional curiosity, including the reasons behind non compliance, guarding against the rule of optimism, ensuring a person’s maximum involvement in their own assessment and what gets in the way of professional curiosity. It then explores six areas, namely: Wellbeing, outcomes, wishes, preferences, values and beliefs Communication skills Legal literacy Achieving best practice in supported decision making Evidence and decision making Positive risk taking Supervision and looking after you A highly interactive course, it uses a number of case studies and small group exercises and draws on findings of a recent national safeguarding adults review analysis.

Life Story Work

The aim of this Life Story Work Training course is to give practitioners and Foster Carers an awareness of what is meant by Life Story Work and the importance of it in the child’s journey. It explores the impact of traumatic experiences on memory and helps Carers to find ways to help the child to collect present memories to shift the balance. It will support practitioners to manage the difficult conversations that Life Story Work sometimes creates for children and young people and explore their own emotions and feeling around having these discussions. Finally it will demonstrate to practitioners the important role they have to play along with other professionals and the child in helping them to fit together the missing jigsaw pieces in the Cared for Child’s Life Story

Dementia Awareness

This Dementia Awareness Training course is an introduction to dementia. It will look at what dementia is and the effect it has on the brain and the person. Delegates will also have the knowledge of what it may feel like for people living with dementia and have a better understanding of how to provide person centred care to them. It will focus on the importance of knowing as much of the person’s life history in order to provide an effective standard of care.

Assessment & Analysis

This Assessment & Analysis Training course aims to develop practitioner’s knowledge and understanding of assessment and analysis and the importance of multi-agency working. This course uses Morrison’s reflective model of experiential supervision to develop practitioner skills in undertaking assessments in a variety of settings. This model is currently used across adult and childcare services, health provision, and education. The course considers the need for assessment including relevant underpinning legislation, theories, models and methods of assessment for multi-agency settings. It will include areas such as who is being assessed, what is the purpose and how will the assessment be used in planning around children’s needs. Safeguarding and equality and diversity are key themes that exist throughout course and any issues in relation to safe practice will be addressed during the course and by post course consultation if required This course content may change dependent on the knowledge, skills and requirements of the group. All areas will be addressed but additional information may be included if necessary. This will be negotiated with the group. This course is designed to enhance learning on a number of levels including cognitive processing and connecting with emotions, emotional intelligence and critical thinking

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