Working with Distressed & Difficult Patients & Clients

Course Outline

This course will look at working with distressed and difficult clients by developing awareness of the issues involved when sharing information in a highly emotive and challenging setting. Delegates will develop an understanding of the impact, on both the giver and receiver, of support and information and explore tried and tested ways of communicating with distressed people and identify the most appropriate strategies.

Who is the course aimed at?

This workshop is aimed at all professionals who require training in this field

How long is the course?

1 day

What will you learn?

– Clarify, practice and improve communications skills

– Provide practical advice and strategies for dealing with people in distress

– Develop mechanisms for personal, peer and organisational support

– Increase confidence and competence in communicating with and supporting people in distress

– Endorse the benefits of sharing skills, experiences and feelings, when involved in this type of work


“Very good seminar; made a very dry subject understandable and interesting. Related it well to real situations” (Nurse, Lincoln)


Hello! We are able to offer the vast majority of our courses online in a virtual classroom via your preferred video conferencing platform. All of our course contents have been updated to reflect the current COVID-19 situation. To enquire about any of our courses to be delivered online please go to our ‘Contact Us’ page.