Negotiation Skills

Course Outline

Local Authority managers and staff are increasingly being asked to reach agreements with other departments, government agencies, public or voluntary bodies about the provision of services and the delivery of outcomes. This requires them to be effective in conducting negotiations to maintain standards, achieve improved results and deliver value for money.

Many Local Authorities are relying less on Human Resources professionals to handle day to day employee relations issues. This requires line managers to conduct negotiations about local issues with employee representatives & trade unions. This course helps equip them with the negotiating skills needed.

This course seeks to develop and apply negotiating skills, so participants are asked to come to this workshop with information about a negotiation they will be involved in or a negotiation they have handled recently.

Who is the course aimed at?


Local Authority managers or staff who have responsibility for negotiating agreements on the delivery of services and achieving outcomes.

This workshop would also equip line managers with the skills required to conduct negotiations about local issues with employee representatives & trade unions.

How long is the course?

1 day

What will you learn?

– understand what negotiation is about

– describe the steps involved in negotiating

– practice and improve your negotiating skills

– apply your learning to negotiations in your job.


“Great course, it was presented clearly and concisely”


Hello! We are able to offer the vast majority of our courses online in a virtual classroom via your preferred video conferencing platform. All of our course contents have been updated to reflect the current COVID-19 situation. To enquire about any of our courses to be delivered online please go to our ‘Contact Us’ page.