Managing Conflict

Course Overview

Conflict in the workplace can be the source of much disruption and affect not just the productivity of the organisation but the wellbeing of those who work in it. This course aims to equip participants with the skills to deal with situations of conflict, whenever they arise and to be able to prevent escalation, as well as dealing with unacceptable verbal or non verbal aggression

Who is the Course aimed at?

Anyone who is affected by or may be affected by conflict in the workplace

How long is the Course?

1 day

Course Outcomes

By the end of the course, participants will have:

  • Clear knowledge of their own strengths & development areas
  • a simple method for establishing rapport
  • knowledge & use of the Interest-based Relational Approach
  • a method for dealing with escalation and unacceptable behaviour

“Really glad I made the decision to work with you on this training” – Local Authority Commissioner, London

To download a printable leaflet about this course click here



Hello! We are able to offer the vast majority of our courses online in a virtual classroom via your preferred video conferencing platform. All of our course contents have been updated to reflect the current COVID-19 situation. To enquire about any of our courses to be delivered online please go to our ‘Contact Us’ page.