Managing Challenging Behaviour

Course Overview

The course is designed to enable participants to develop a working knowledge of the importance of understanding and managing challenging behaviours in a variety of different workplaces.

Who is the course aimed at?

Anyone who requires the skills to deal with challenging/aggressive behaviours in the organisation.

How long is the course?

1 day

Course Outcomes

On a typical 1 day course participants will:

  • Understand the reasons why we may encounter conflict in the workplace
  • Understand the difference between risk assessment and risk management
  • Understand and compare models of behaviour in relation to conflict
  • Acquire  simple and effective strategies for creating and maintaining safe working practices and environments

“Gave me great coping skills” – Youth Worker, Maidenhead

To Download this course outline click here


Hello! We are able to offer the vast majority of our courses online in a virtual classroom via your preferred video conferencing platform. All of our course contents have been updated to reflect the current COVID-19 situation. To enquire about any of our courses to be delivered online please go to our ‘Contact Us’ page.