Managing Challenging Behaviour
The course is designed to enable participants to develop a working knowledge of the importance of understanding and managing challenging behaviours in a variety of different workplaces.
Who is the course aimed at?
Anyone who requires the skills to deal with challenging/aggressive behaviours in the organisation.
How long is the course?
On a typical 1 day course participants will:
- Understand the reasons why we may encounter conflict in the workplace
- Understand the difference between risk assessment and risk management
- Understand and compare models of behaviour in relation to conflict
- Acquire simple and effective strategies for creating and maintaining safe working practices and environments
“Gave me great coping skills” – Youth Worker, Maidenhead
To Download this course outline click here