Assertiveness

Overview

Assertiveness is an important skill in the workplace as it is fundamental to good communication. Being assertive means being able to stand up for your own or other people’s rights in a calm and positive way, without being either aggressive, or passively accepting ‘wrong’. Assertive individuals have good self esteem and are able to get their point across without upsetting others, or becoming upset themselves. This course aims to help participants improve their assertiveness skills.

Who is Assertiveness aimed at?

Frontline and Managerial Staff

Course Length

1 Day

Learning Outcomes

By the end of the course delegates will be able to:-

• Understand the difference between assertive, aggressive and passive communication
• Learn ten assertive skills
• Know how to set boundaries of behaviour in others
• Learn how to say no
• Know how to negotiate when you choose to do so

and the following objectives:-

• Learn what assertiveness means
• Look at the assertive skills that you already use
• Identify techniques of assertiveness, including body language and what to say
• Look at how the skills can be used in everyday situations
• Practised the skills in the group and at work, then return to discuss what went well and what could have been done differently.