Quality | Innovative | Training


In order to move forward in situations where difficult problems arise, creative thinking is required, in order to develop new strategies and approaches. This course has been developed in order to share ways in which we can more effectively identify barriers and develop solutions to overcome them.

Who is Problem Solving and Creative Thinking aimed at?

Anyone in the organisation who may face difficult decisions

Course Length

Half day

Learning Outcomes

On completion of the course, participants will be able to:

  • Identify the underlying issues and motivations behind problems
  • Use probing questions to uncover the real issues and influences behind past decisions, individuals attitudes and their subsequent behaviours.
  • Understanding when action is and isn’t required – when the apparent problem isn’t actually the problem
  • Build a greater awareness of our own perception, prejudices and personal biases
  • Undertake qualitative and quantitative data collection and analysis to form better and more substantive decisions
  • Consider the big picture and the future impact of decision
  • Think more creatively, develop new ideas and solutions
  • Evaluate alternatives through scoring, ranking, weighting and prioritising
  • Structure and present your decisions to others in a way which ‘sells’ them on your ideas and suggestions improving the likelihood of their buy-in.
  • Manage an ultimatum –  influence those who see no way forward and sell them into other ways of thinking

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