Quality | Innovative | Training


Managers and staff are increasingly being asked to reach agreements with other departments, government agencies, public or voluntary bodies about the provision of services and the delivery of outcomes. This requires them to be effective in conducting negotiations to maintain standards, achieve improved results and deliver value for money. Many organisation are relying less on Human Resources professionals to handle day to day employee relations issues. This requires line managers to conduct negotiations about local issues with employee representatives & trade unions. This course helps equip them with the negotiating skills needed. This course seeks to develop and apply negotiating skills, so participants are asked to come to this workshop with information about a negotiation they will be involved in or a negotiation they have handled recently.

Who is Negotiation Skills aimed at?

Public sector managers or staff who have responsibility for negotiating agreements on the delivery of services and achieving outcomes.

Course Length

1 day

Learning Outcomes

On completion of the course participants will:

  • understand what negotiation is about
  • be able to describe the steps involved in negotiating
  • practise and improve their negotiating skills
  • be able to apply your learning to negotiations in your job.

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