OverviewThis course will provide participants with an insight into to the available methods complimentary to, and instead of formal processes for conflict resolution; including skilled use of communication and questioning. Particularly, but not limited to acquiring the skills to re-establish working relationships after a formal dispute has been resolved. This course will introduce participants to a range of skills, competencies and knowledge/experience that make up the mediator skill-set.
Who is Mediation Skills for Social Workers aimed at?Social Workers
Course Length1 day (or 1.5 days)
By the end of the course, delegates will be able to:-
- To demonstrate a strong understanding of the knowledge of theory and practice in a variety of mediation skill areas.
- To use the Mediation Skills learned as a useful tool to provide staff with the skills in the field of conflict de-escalation and resolution.
- address a range of issues, including relationship breakdown, personality clashes, and communication problems
- to resolve conflict between parents, carers or families
A half day follow up session can be added to the course for the delegates to have some time in between, allowing them to have reflected and then to bring specific discussion/ examples where the skills have been used since the inital training day