Difficult Conversations (Free Session)

Overview

How to Deal with difficult conversations

Who is Difficult Conversations (Free Session) aimed at?

Anyone in the workplace who struggles to engage in difficult and challenging conversations as part of their role

Course Length

a half day

Learning Outcomes

By the end of the course participants will have:

• Thought about difficult conversations and the skills you already possess
• Learnt about the preparation that will support you and motivation techniques
• Identified key communication skills
• Tried out the skills and received constructive feedback
• Thought about the follow-up