Quality | Innovative | Training


The aim of the course is to enhance and develop skills in working with complex cases. During the session we will consider a range of theories that support understanding of the types of behaviour that may be displayed in complex situations including hostility, aggression, disguised compliance and how to work effectively to minimise these. A range of tools will be shared from solution focused, restorative practice and motivational interviewing techniques to deal with resistance and support change work in complex cases. The course will provide models for ensuring involvement in case conferences and be very evidenced based in its approach.

Who is Complex Case Management aimed at?

Social Work staff

Course Length

1 day

Learning Outcomes

On completion of the course, participants will:

  • Have techniques to handle stressful/ confrontational situations and manage expectations
  • Have Developed knowledge and skills on how to manage and overcome particular challenges
  • Understand challenges faced by service users and how to work with them effectively
  • Understand components essential for effective case management
  • Have methods to maintain effective communication, manage case conferences, effective recording

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