Managing Challenging Behaviour
The course is designed to enable participants to develop a working knowledge of the importance of understanding and managing challenging behaviour within the work place or home environment. It can aso be adapted to specific workplaces e.g. social and health care but is suitable whatever your organisation.
Who is the course aimed at?
Anyone in either the public or private sector at junior or senior level in the organisation.
How long is the course?
Full or Half Day
What will you learn?
On a typical course participants will be able to:
Define the common causes of conflict
Describe the two forms of communication
Provide examples of how communication can breakdown
Explain how communication models can assist in Conflict Resolution
Describe patterns of behaviour that may be encountered during interaction
Give examples of impact factors
Provide examples of warning and danger signs
Describe the use of a reactionary gap when dealing with conflict
Describe reasonable and proportionate force applicable to conflict resolution
Describe different methods for dealing with possible situations of conflict
“Gave me great coping skills” – Youth Worker, Maidenhead
To Download this course outline click here
We can also deliver Physical Intervention training. Please click here for details about this course