Course Outline

The course is designed to enable participants to develop a working knowledge of the importance of understanding and managing challenging behaviour within the work place or home environment. It can aso be adapted to specific workplaces e.g. social and health care but is suitable whatever your organisation.

Who is the course aimed at?

Anyone in either the public or private sector at junior or senior level in the organisation.

How long is the course?

Full or Half Day

What will you learn?

On a typical course participants will be able to:

• Define the common causes of conflict

• Describe the two forms of communication

• Provide examples of how communication can breakdown

• Explain how communication models can assist in Conflict Resolution

• Describe patterns of behaviour that may be encountered during interaction

• Give examples of impact factors

• Provide examples of warning and danger signs

• Describe the use of a reactionary gap when dealing with conflict

• Describe reasonable and proportionate force applicable to conflict resolution

• Describe different methods for dealing with possible situations of conflict

Testimonials

“Gave me great coping skills” – Youth Worker, Maidenhead

To Download this course outline click here

We can also deliver Physical Intervention training. Please click here for details about this course