Making every Contact Count

Course Outline

The rationale for this course stems from the aspiration of “Choosing Health” to “make the most of the millions of encounters that the NHS and other front line workers has with people every week and ensure that all staff have training and support to embed health promotion in their day-to-day work with patients”.

The aim is:

  • To increase the number of brief interventions offered to patients and clients by front line staff.
  • To review participants’ understanding of behaviour change theory.
  • To review participants’ current approach to offering brief interventions.
  • To gain a better understanding of Practitioner’s role at different stages of change.
  • To examine why patients take risks with their health.
  • To practise skills and tips to support patients considering lifestyle changes

Who is the course aimed at?

This course will provide front line staff with the knowledge and confidence to offer brief advice and brief interventions about healthy lifestyles to patients and clients in accordance with NICE guidance. Suitable for:

Primary Care Practitioners including: Practice Nurses, Health Care Assistants, Physiotherapists, Occupational Therapists, District Nurses, Health Visitors, School Nurses, Food and Health Workers, Health Trainers,

Local Authority front line staff groups including: Leisure Centre Staff, Social Services Staff, home support teams.

How long is the course?

Half day but may be delivered twice in one day to maximise outcomes; may also be delivered as a 1 day course in greater depth

What will you learn?

By the end of the course participants will be able to:

  • Apply the stages of change theory to their practice
  • Define brief advice and brief interventions and to understand these two different approaches.
  • Apply effective communication skills such as “raising the issue” of lifestyle and active listening.


“Excellent seminar, very practical, inspiring!” – Nurse lecturer, Letterkenny

“Very informative and delivered in a thought-provoking and entertaining way” – Professional Development Co-ordinator, Ireland

“Excellent training – the presenter was enthusiastic about the content and encouraged us to be the same” District Nurse, Liverpool


Hello! We are able to offer the vast majority of our courses online in a virtual classroom via your preferred video conferencing platform. All of our course contents have been updated to reflect the current COVID-19 situation. To enquire about any of our courses to be delivered online please go to our ‘Contact Us’ page