Course Outline

Effective communication is key to any business or organisation being able to function efficiently. The focus of this course is on improving the way delegates communicate information and instructions in the workplace.

Who is the course aimed at?

For anyone responsible for communication requirements and instructions within the workplace up to team leader or deputy manager level.

How long is the course?

1 day

What will you learn?

– Identify their communication style

– Employ effective listening skills

– Use questioning techniques effectively

– Demonstrate positive use of body language

– Use the telephone and e-mail to communicate effectively within the business

Testimonials

“Presenter made a complex subject easy to understand & interesting”