Positive Behaviour Support


This programme aims to help staff to develop techniques in using low arousal approaches to support positive behaviours in care settings. It explores the function and origin of aroused behaviours and the role of the worker or the context in causing stress for both service users and staff

How Long is the Course?

One Day

Who is the Course Aimed at?


Learning Outcomes
  • Examining theoretical explanations for the emergence of arousal behaviours and why care settings may add an element of tension for service users
  • Considering staff attitudes to service users who cause them stress and aggravation in the workplace: why this may happen and how workers can become aware of their feelings towards service users
  • Examining how worker behaviour may contribute towards aggressive or aroused incidents i.e. because of caregiver demands, expectations and pressure
  • Exploring the contribution of cognitive impairment and/or attachment issues to the incidents of challenging behaviour
  • Considering low arousal approaches: the evidence base for their effectiveness and how such techniques can be developed.
  • Devising diversion and collusion strategies to de-escalate situations

Outcomes: By the end of the session, workers will have had the opportunity to examine the way in which they interact with service users within the care setting in order to identify low arousal approaches for promoting positive behaviour.


Hello! We are able to offer the vast majority of our courses online in a virtual classroom via your preferred video conferencing platform. All of our course contents have been updated to reflect the current COVID-19 situation. To enquire about any of our courses to be delivered online please go to our ‘Contact Us’ page.