Personal Stress Awareness

Course Outline

This training will provide delegates with an overview of personal stress awareness by:

– defining Stress

– how and why our bodies react to stress

– identifying Stress Indicators

– the relationship between performance and stress

– factors that affect personal susceptibility (including personality characteristics, attitudes, lifestyle, social support, the role of self-esteem, change, levels of fitness and others)

– differentiating between internal and external sources of stress

– examining the work-life balance issue and considering ways to introduce more balance into one’s life

– setting goals to action for change

Who is the course aimed at?

Customer Support teams

How long is the course?

1 day

What will you learn?

– Recognise the early warning signs of stress (physical, mental, behavioural and emotional)

– Be more aware of the particular stressors that trigger their stress response

– Understand the factors that increase personal susceptibility to stress

– Identify techniques that will be personally effective in managing stress levels


“Great course, it was presented clearly and concisely”


Hello! We are able to offer the vast majority of our courses online in a virtual classroom via your preferred video conferencing platform. All of our course contents have been updated to reflect the current COVID-19 situation. To enquire about any of our courses to be delivered online please go to our ‘Contact Us’ page.