Managing Contact and Understanding the Importance of Effective Communication


The aim of this course is to consider the role of contact officers in supervised contact situations.  The course offers opportunities for practitioners to develop their knowledge of the purpose of supervised contact and identify how to plan, conduct and review sessions. Practitioners will also have an opportunity to consider what to record and how to communicate any concerns they identify in relation to contact sessions.

The course can be delivered either single agency or to a mixed audience.  Safeguarding and equality and diversity are key themes that exist within the course content.

How Long is the Course?

1 Day

Who is the Course Aimed at?

All staff who work directly with children, young people and their families who are undertaking supervised contact situations

Learning Outcomes
  • Understand the legal context of contact
  • Developed an understanding of theoretical frameworks surrounding contact
  • Considered the needs of children and young people in contact arrangements
  • Had an opportunity to review planning, implementing and evaluating contact arrangements including the need for recording and sharing information
  • Discussed specific issues e.g. sexual harm, domestic violence and given thought to managing these in contact sessions
  • Gained awareness of what to record in relation to contact where court proceedings are on going

Hello! We are able to offer the vast majority of our courses online in a virtual classroom via your preferred video conferencing platform. All of our course contents have been updated to reflect the current COVID-19 situation. To enquire about any of our courses to be delivered online please go to our ‘Contact Us’ page.