Holding Difficult Conversations and Managing Performance


In this session the focus will be on examining communication methods a manager needs to use to support and improve performance especially in a period of change. It will also examine the difficulties experienced when someone is promoted to a leadership role and is working with members of staff who were their peers.

How long is the Course?

1 day

Who is the Course Aimed at?

Managers at any level

In This Session We will Examine…
  • How to hold those difficult conversations when you have been promoted from within the team.
  • How to consider your own feelings when having those conversations to ensure that you can contain your emotions and help your team member contain theirs.
  • How to use emotional intelligence to demonstrate empathy and understanding towards your team members concerns.
  • The use of assertiveness methods to get your message across and stand by your decisions without losing your temper or backing down.
  • How assess performance against job descriptions and identify areas for development.
  • Developing SMART targets to develop a performance improvement plan.
  • The use of coaching and feedback to gain commitment to improvement from the member of staff.
  • Review of agreed targets.

Hello! We are able to offer the vast majority of our courses online in a virtual classroom via your preferred video conferencing platform. All of our course contents have been updated to reflect the current COVID-19 situation. To enquire about any of our courses to be delivered online please go to our ‘Contact Us’ page.