Holding Different Conversations (Adult Social Care)

Course Overview

In the context of the Care Act, its important to empower staff with the skills and knowledge to be able to have various types of difficult or challenging conversations with service users.  These conversations are based on the needs and circumstances of the clients, whether they are at risk and crisis, whether they need to connect with things that can help them to progress their lives or whether they need help with support planning and budgets.

Who is the Course aimed at?

Those working in adult social care

How long is the Course?

1 day

Learning Outcomes

By the end of this course participants will have –

  • Thought about difficult conversations and the skills they already possess
  • Learnt about the preparation that will support them and motivation techniques
  • Identified key communication skills
  • Tried out the skills and received constructive feedback
  • Thought about the follow-up

“We have used the company Talking Life to deliver Strength Based Assessment and Outcome Focused Care Planning training and Having Different Conversations training to our Social Work and Reablement staff during 2018/19.

We can say that it has been a pleasure working with them. The trainers were both very knowledgeable and have delivered a good standard of training to our staff. Due to the training received, we have achieved the agreed outcomes and staff have embedded learning into practice.

The management of the programme has been very diligent which ensured the smooth running of the programme. We appreciate the mid-point and final reviews of courses which were factored in by the company as this allowed for effective monitoring of progress and enabled us to address any issues.

We would highly recommend this company as they are very professional and both trainers genuinely have a desire to see a high standard of learning and development of social work staff.”

Linda Francis: learning and Delivery Manager, Sandwell Council

To view or download a Course Programme click here


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