Dealing with difficult People

Course Outline

Dealing with difficult people is something many people face as part of their everyday work life. This course aims to provide people skills that enable you to stay calm, professional and polite and deal with difficult people in a direct but non-confrontational way

Who is the course aimed at?

Managers, supervisors, customer service staff, front line staff and those who handle people who present difficult behaviours.

How long is the course?

One day

What will you learn?

– Identifying different types of difficult behaviour

– Employing techniques for dealing with difficult people behaviours.

– Manage your words/phrases/voice and body language

– How to remain calm and professional during the interaction

– How to use your body language to influence others

– Achieve more productive outcomes in any situation

– Managing the stress generated by regularly dealing with difficult people


“Very good seminar; made a very dry subject understandable and interesting. Related it well to real situations”


Hello! We are able to offer the vast majority of our courses online in a virtual classroom via your preferred video conferencing platform. All of our course contents have been updated to reflect the current COVID-19 situation. To enquire about any of our courses to be delivered online please go to our ‘Contact Us’ page.