Complex Case Management


The aim of the day is to enhance and develop skills in working with complex cases.  During the session we will consider a range of theories that support understanding of the types of behaviour that may be displayed in complex situations including hostility, aggression, disguised compliance and how to work effectively to minimise these.

A range of tools will be shared from solution focused, restorative practice and motivational interviewing techniques to deal with resistance and support change work in complex cases.

The course will provide models for ensuring involvement in case conferences and be very evidenced based in its approach.

How Long is the Course?

1 Day

Who is the Course Aimed at?

Social Work Staff

Learning Outcomes
  • Techniques to handle stressful/ confrontational situations and manage expectations
  • Develop knowledge and skills on how to manage and overcome particular challenges
  • Understand challenges faced by service users and how to work with them effectively
  • Understand components essential for effective case management
  • Methods to maintain effective communication, manage case conferences, effective recording

Hello! We are able to offer the vast majority of our courses online in a virtual classroom via your preferred video conferencing platform. All of our course contents have been updated to reflect the current COVID-19 situation. To enquire about any of our courses to be delivered online please go to our ‘Contact Us’ page.