Leadership & Management

Course Overview

This course is designed to look in detail at the role of Leaders and Managers. Participants will gain an insight into the difference between the two disciplines of leadership and management. The aim is to enable the participant to identify the skills and qualities of leadership and management and develop their understanding in an atmosphere that is safe and enjoyable.

Target Audience

For team leaders, supervisors, managers and those who are aspiring to become a leader of manager

How long is the Course?

1 day

Learning Outcomes

On completion of the course, participants will be able to:

• Define what is meant by a leader and a manager
• Explore the difference between the two roles.
• Examine how to motivate your team by identify the different styles of leadership and management.
• Discuss examples of styles that work and how to improve areas that are not working.
• Identify team roles and explore how to manage the different personalities within your team.
• Examine the phases of a team and situations and how to adept your styles to suit.
• Define what is meant by delegation and use methods to delegate effectively.
• Set clear performance targets using SMART targets.
• Monitor performance and manage performance issues using conflict management and emotional intelligence.
• Provide effective feedback to the team using constructive methods and planning improvements.
• Develop coaching and mentoring styles to suit your team’s needs.


Hello! We are able to offer the vast majority of our courses online in a virtual classroom via your preferred video conferencing platform. All of our course contents have been updated to reflect the current COVID-19 situation. To enquire about any of our courses to be delivered online please go to our ‘Contact Us’ page