The requirement to interview staff professionally in order to investigate situations or issues arising in the workplace has become an important part of the Manager’s responsibility. However to achieve the right outcome requires training and this course is designed To enhance a manager’s knowledge regarding the processes required to carry out a thorough and professional interview process using their communication, decision makingÂ leadership skills.
Who is the course aimed at?
Staff in any business operating within the public or private sector that are required to interview customers or other staff members, as a part of investigation of issues and situations arising and to achieve the strategic objectives of the organisation.
How long is the course?
What will you learn?
At the end of the course participants will:
- have the skills and knowledge to pre-plan complex and challenging interview sessions,Â taking into consideration all the factors that affect the interview
- represent the organisation inÂ a professional, diverse aware and confident manner
âI consider that this is one of the best seminars I have attended as it was pitched at the right level and was equally relevant to experienced and inexperienced staff alikeâ Scottish Government employee