This course aims to provide those who negotiate regularly as part of their role, with a broader range of skills and techniques to draw upon.
Delegates will be given the skills to;
-Â Â identify individual influencing styles and understand other styles which can be adopted
-Â build, generating and maintaining rapport
-Â make use of verbal and body language to influence others on a subconscious level
-Â make use of environmental factors
-Â the benefits of setting clear goals
-Â handling conflict constructively
-Â understanding the psychology of influencing
-Â distinguish between emotion and logic when influencing
-Â use new skills and techniques confidently
Who is the course aimed at?
For all staff who already do a significant amount of negotiating as part of their role, and wish to further their skills
How long is the course?
What will you learn?
-Â Demonstrate a range of influencing techniques
-Â Set clear goals and outcomes
-Â Identify your power base and explore how to expand it
-Â Describe questioning techniques that can be used to influence
-Â Demonstrate how to manage difficult questions, objections and situstions
-Â Discuss the ?inner game? and how to use it in influencing
-Â Describe the psychology behind influencing
-Â Demonstrate how to resist influencing attempts by others
– Show assertive communication techniques
“Thoroughly enjoyed this session; trainer excellent”