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PERSONAL DEVELOPMENT COURSES FOR HEALTHCARE These courses offer healthcare staff a range of key personal development training days which will also substantially enhance their professional lives. The courses are presented ‘on-site’ in practice/hospital/trust either as whole or, in some cases, half days. Training is tailored, wherever possible, to the specialist environment in which healthcare staff are working. Maximum number of delegates on most courses is 12. A VERY STRESSED HEALTH SERVICE? This healthcare oriented STRESS MANAGEMENT workshop is designed to encourage individuals to discover how "stressed" they are, how to define and recognise the early symptoms and signs of stress. Delegates discover whether they are under pressure and how life events lead to stress. Practise a simple relaxation & compile a personal stress reducing plan. (Max 15) - For: Every healthcare professional today. All levels, grades and disciplines. CUSTOMER CARE The need for excellent customer care is high on the list of health service Objectives. This course presents an ideal opportunity to re-appraise the way staff deal with patients and public - especially in sensitive & emotive situations. Emphasis on telephone communication For: Receptionists, Telephonists, all NHS Frontline Staff (clinical and non-clinical) Triage Nurses & GPs (for telephone consultations), Medical Secretaries, Helpdesk Staff. EXCELLENT COMMUNICATION SKILLS Having excellent communication skills does not happen by accident - staff need to have their communication styles coached and regularly reviewed. This course is a good refresher on how important communication skills are, especially when working in a technical environment where medical and clinical terminology could be open to misinterpretation. For: Everyone who interacts with the public. Staff who represent their departments. Those required to write reports / audits. Any member of staff responsible for liaising with other sectors of the NHS or outside agency. Medical students new to a "working" environment. QUALITY LEADERSHIP SKILLS Of particular benefit to new team leaders or those who have been in the role for a short time, this interactive course examines all key aspects of team leadership. Identifying strengths and weaknesses, this course gives regular constructive feedback on the individual’s performance from the trainer and from the rest of the group. For: Clerical or Medical Staff newly responsible for 1 or more subordinate(s). Those wishing to develop their roles as mentors for students/new staff. TEAM BUILDING An interactive workshop designed to get whole teams working together, defining individual’s roles and building a cohesive unit. This workshop is especially suited to new teams, teams who have undergone change and teams with new leaders, although it is still a useful refresher for any team, however well established. For: General Practices, Groups of managers, Whole "ward" teams, Theatre Teams, Teams of supervisors from different areas, Working Parties / Committees, Existing teams that have undergone change/s. ASSERTIVENESS FOR HIGHER PERFORMANCE How to get what we want in a non-threatening or emotional way is a valuable skill. This course is of real benefit in improving an individual’s performance within their team and the healthcare environment. For: Younger/newer medical and nursing students. Clerical staff in stressful frontline roles. Staff new to representing their departments at meetings. Staff with responsibility for negotiating funding or resources with senior management and/or Health Authorities. FACILITATION SKILLS Today’s fast moving and cost conscious NHS needs to capitalise on it’s most valuable asset - staff, their ideas should be drawn out and used. This course uses proven tools and techniques to show how a facilitator can structure an event in such a way as to allow all present to give their maximum input. For: Everyone who is responsible for maximising effectiveness of group brainstorming sessions - all levels and all disciplines. PROBLEM SOLVING/CREATIVE THINKING Initially showing delegates how to define a "problem" the course demonstrates how even the most simple problem solving techniques can be effective. The course looks at ways to develop creativity and how to unlock the individual’s creative potential. For: Team leaders, Middle management, Supervisors, Everyone responsible for a team, Committee Chairpersons, All disciplines - both clerical and medical. MAXIMISING YOUR POTENTIAL This intensive course is designed to give delegates the opportunity to discover their own potential, both within a healthcare setting and in their personal lives. For: Nurses, Medical Students, Community Nursing Staff, Administrative & Clerical Staff, Receptionists. SKILFUL PRESENTATIONS We all need to be able to give persuasive, informing and lucid presentations. No matter what environment you find yourself in, how you come across will lead to success or failure. Feedback inspires delegates to try out new techniques and ideas. By the end of the course delegates will overcome doubts and feel confident in their presentation-giving ability. For: Middle Management in hospitals, PCT’s General Practice etc. Nursing Sisters, GP Trainers, Research GPs, Staff responsible for giving lectures, Medical & Clerical staff who have positions on committees & working parties. Consultants responsible for registrar training, New nurse matrons, Team Leaders, Supervisors. TIME MANAGEMENT We can all be more productive with our time. This course shows delegates how to manage their time more effectively to maximise productivity. Key basic skills are reviewed and practiced, the course leads delegates to feel more in control and confident in their ability to ensure all paperwork is done efficiently and effectively, and deadlines are met without the compromise of patient care. For: Busy GPs, Community Nursing Staff, Senior Hospital Nursing Staff, Medical students, Clerical Staff with multi-disciplinary job roles. WRITING SKILLS Making reports interesting to the reader yet still getting the message across is a key part of the course. Delegates are given a sound planning and structure tool that can be used for all reports, from the most basic update to a complex funding proposal. For: Medical Secretaries, GPs, Staff responsible for medical notes, Those required to write reports / audits.
THE SPEAKER 'Martin - Top Bloke!' (M. Sellick) MARTIN FEAR, is a successful & respected trainer, consultant and coach with many years experience in the training sector. He has worked for some of the UK’s leading training organisations, including Cap Gemini and QA Training and has run successful courses for prestige companies including British Airways, Mars and Halifax Bank as well as for Primary Care Trusts in the NHS. Martin believes that delegates should leave his courses feeling enriched with new practical skills, learned in an invigorating yet relaxed environment. TALKING LIFE specialises in seminars for health professionals. Its range of seminars have been attended by thousands of health professionals from within and without the NHS. PERSONAL DEVELOPMENT COURSES for HEALTHCARE 1-DAY ON-SITE SEMINARS & TRAINING DAYS FOR STAFF IN HEALTHCARE For: All healthcare staff working inside and out of the NHS. Talking Life Seminars seminars to health professionals in the NHS ‘Excellent Course - Great Presenter’ - (Consultant) WE CAN BRING THESE SEMINARS TO YOUR WORKPLACE. PLEASE CONTACT WENDY BENNETT 0151-632-0662 ‘IT WAS BRILLIANT - VERY USEFUL AND 100% EFFECTIVE’ - (Senior Administrator)
BASIC COMMUNICATION & CUSTOMER CARE SKILLS - LEVEL 1 OUTLINE This is an introductory 1-day course to communication and customer care skills ideal for NHS staff in basic roles in the Trust and who do not have English as their first language. "Working as a Team Member"
"Face to Face Contact and Customer Care"
"Telephone Skills"
"Writing Skills"
"Taking Responsibility"
"Assertiveness"
THE SPEAKER 'Martin - Top Bloke!' (M. Sellick) MARTIN FEAR, is a successful & respected trainer, consultant and coach with many years experience in the training sector. He has worked for some of the UK's leading training organisations, including Cap Gemini and QA Training and has run successful courses for prestige companies including British Airways, Mars and Halifax Bank as well as for Primary Care Trusts in the NHS. Martin believes that delegates should leave his courses feeling enriched with new practical skills, learned in an invigorating yet relaxed environment.
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