WHAT ATTITUDE! IN HEALTHCARE

Behaviour Management Skills for Healthcare staff

• London 27th November 2003
• Manchester 10th December 2003
• Birmingham 27th February 2004
• Glasgow 12th March 2004

CONFLICT AND STRESS are recognised as a particular problem amongst healthcare professionals in a health service which is becoming increasingly demanding. Dealing with and supporting patients is increasing challenging; working with some colleagues in this environment can also present special difficulties. This seminar is designed to offer practical advice and coping strategies to all those working in today's healthcare environment.

WHO WILL BENEFIT?
Nurses, Doctors, Health Visitors, District Nurses, Occupational Therapists, Physiotherapists and Primary Care Staff. Occupational Health Staff, Outpatient and Residential Care staff.

The seminar is suitable for anyone working in healthcare. Counsellors working in primary care, pharmacists, healthcare administrators, social care, reception & ancillary staff would also benefit.

WHAT IS THE AIM OF THE SEMINAR?

The programme is designed to :

• Allow you to upgrade your personal and professional inter-personal skills within the healthcare setting
• Provide you with a range of techniques for coping with difficult patients and colleagues in your healthcare setting
• Increase your awareness of difficult behaviour in the healthcare setting & develop your confidence in dealing with it
• Provide additional approaches for the professional that can be used in clinical settings with patients.

PROGRAMME

Registration 08.45 - 09.30

0930-1030: CONFLICT IN HEALTHCARE

• The invading viruses......and sharks!
  
• Issues, causes and typical attitudes
  
• How conflict shows itself
  
• 'Its not the patients that cause me the most grief...'!
  
• Some initial thoughts from your colleagues
• 'NAT's' and 'PAT's' !

1030-1100: COFFEE

1100-1215: 'BUT THERE'S NOTHING I CAN DO!'

• The 'Cognitive Key'
• A demonstration of biofeedback
• The link between internal and external reactions
• The 'A-B-C' principles

1215-1330: LUNCH BREAK

1330-1500: UNDERSTANDING YOURSELF: Assertiveness and insight

• 'Patterns and scripts'?
• Principles of transactional analysis (TA)
• Applying TA to yourself
• IQ and EQ
• Insight.......and the ability to change

UNDERSTANDING OTHERS

• Applying TA to others

TEAMWORKING: 'What's your style?'

• Teamworking and teambusting
• Looking after ourselves

TEAMWORKING:

• Ideals and reality
• Teambusting
• Team working (how and why)
• Looking after each other
• Working styles

1500-1515: TEA

1515-1630: Making change -

• Taking some key points...sharing some key points
• Thinking ahead

VENUES & DATES

• London 27th November 2003
• Manchester 10th December 2003
• Birmingham 27th February 2004
• Glasgow 12th March 2004

ENROLMENT

Tuition: £95 + vat [£111.63] or £85 + vat [£99.88] group rate (per person 3+ delegates)
Price is inclusive of refreshments.

Enrolment by post/fax/phone/online to:

Talking Life Seminars PO Box 1 Wirral CH47 7DD

Tel: 0151-632-0662 (Fax 0151-632-1206)

Cheques to: Talking Life

We accept all major credit cards/switch

Invoices: sent to authorising bodies only

Group registration: Please photocopy & send in one envelope, enrolment form for each qualifying person in the group

Closing Date: 1 week prior to seminar.
Cancellations after this date will not be refunded but, where possible, an alternative seminar date may be offered.
Cancellations before the close date will attract an administration fee of £20 per delegate + vat

Confirmation, detailed maps & timetables will be sent to delegates 7 days prior to the Seminar.

Important:
After clicking the enrol button, proceed to the checkout to make your payment. Please ensure that you only ever click the enrol button once per booking.

"Brilliantly presented!"
(NHS Manager, London)

"Excellent seminar. I learned a lot about myself"
(Nurse Practitioner, Sheffield

"Very enjoyable, thought-provoking & humorous"
(Physio, W. Yorks)

(Physio, Reading)

"Excellent Speaker. Brilliant course!" (Doctor, Wales)

MARTIN DAVIES RMN,Dip.CPN., has co-written the Royal College of General Practitioners book ''What Stress! In Primary Care" with Prof. Ruth Chambers and contributed to the 'Depression Skills Pack' (Talking Life). He is the principle tutor for the national Depression Care Training Centre and has been running stress management & 'Dealing with Difficult people' workshops for NHS staff for many years. His illustrations have been published in Private Eye and been featured in dozens of other publications and books. His presentations are lively and amusing, yet contain serious messages for us all - bring your sense of humour (or what is left of it!) & learn to love those difficult people around you at work.

TALKING LIFE specialises in seminars for health professionals. Its seminars have been attended by thousands of health professionals from within & without the NHS.